Manager Sales
Resume:
Hello
I’m Katherine M Taylor
SAN DIEGO, CA 92102
******************@*****.***
Career Profile
I am an organized individual with 15+ years of experience selling, coordinating and managing events, meetings, fundraisers, nonprofits, parties and banquets by providing professional support, banquet event orders, budgeting, implementation, and production planning needs. I have a successful track record of meeting tight deadlines, exceeding sales goals and balancing priorities. Summary of Qualifications
● Build and manage client relationships, attract repeat business through exceptional service
● Extensive experience managing events from 10-1000+ attendees, with budgets up to 500K+
● Proven track record of exceeding sales goals with most recent quarter closing at 140%
● Manage personnel through team building and organization of tasks across all departments
● Coordination with talent and third party vendors to accomplish projects
● Manage travel, schedules, facilities and accommodations Experience
MARCH - MAY 2016
Grandesign, San Diego - Sr Operations Manager
● Oversee all active jobs from an operations perspective; select and manage vendors/contractors, lead on-site logistics (set-up, uninstall), be prepared to offer game time solutions on projects
● Act as a key liaison between GD Experiential team and vendors
● Manage RFP’s with sales team and do research to provide accurate price quotes
● Participate and add value to the creative concepting process JULY 2015 - February 2016
Hilton Hotels & Resorts, San Diego - Event Manager
● Initiate verbal and written communication (group resume, weekly pick up, post event report, banquet event orders, pre-cons etc.) with customer and internal team
● Manage payment structure, room block management, food and beverage, room rental/exhibit fees, and master billing process
● Execute negotiated group sales agreement and vendor partner agreements.
● Direct customer services via site visits, board meetings, menu testing, and planning meetings Katherine M Taylor E: K *****************@*****.*** PH: 603-***-**** SEPTEMBER 2014 - JULY 2015
Hilton Worldwide, Santa Barbara - Event Services Manager
● Provide direction and supervision to departments to ensure successful execution of events
● Manage payment structure, room block management, food and beverage, room rental/exhibit fees, and master billing process
● Monitor/assess service and satisfaction trends, resolve client issues, and respond to guest inquiries and special requests
● Prepare reports, correspondence, and analysis related to group activity August 2000 - June 2014
Freelance Event Planner, NH & MA - Freelance Event Planner
● Part time freelance event planner responsible for generating new leads and creating repeat business through excellent execution and customer service
● Perform all aspects of planning and management of clients events and special events
● Work closely with clients to plan event elements including: Budgeting, site recommendation venue selection, proposal development, and vendor contract negotiations
● Liaison role between event vendors and client throughout event. On site program manager responsibilities; include hospitality services, food and beverage, and troubleshooting Previous Professional Experience
SEPTEMBER 2007 - SEPTEMBER 2012
Fidelity Investments, New Hampshire - Retirement Specialist
● Identify, respond and quickly assess the needs of customers retirement planning needs. Utilize Microsoft based CRM platform. Coach trainees in an industry-leading, comprehensive training program to educate new employees.
Education & Certifications
JANUARY 2009 - JUNE 2014
New Hampshire Community College, Nashua- Hospitality & Hotel Management
● Graduated with High Honors; Magna Cum Laude
● Vice President of the Hospitality Club
Certifications
● ServSafe Food Protection Manager- National Restaurant Association; Certificate: 10909487
● Crowd Manager- State of Massachusetts; Certificate: ntDDZDwXqECMP4j
● Allergen Awareness- Massachusetts- Area Health Education Center Organizations
National Association of Catering and Events, NACE
Katherine M Taylor E: K *****************@*****.*** PH: 603-***-**** Professional Convention Management Association, PCMA Volunteer Experience
Hilton CARE Committee Member, Santa Barbara - Volunteer & Donation Coordinator Vitamin Angels, Santa Barbara - Event Coordinator Habitat For Humanity ReStore, New Hampshire - Event Coordinator Operation America Cares, New Hampshire - Event Coordinator
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