Customer Service Representative
Resume:
Chennelle N. Cockrell
Richmond, VA 23220
*******************@*****.***
Education
Northumberland High School Academic Diploma 2002
Work Experience
UPS Corporate Customer Service Representative (Seasonal) 11/2015-Current
Assist customers with tracking their packages
Send of ECM cases to resolve complex customer issues
Complete monetary transactions
Provide excellent customer service in fast paced environment
Teleperformance USA Insurance Agent 05/1015-07/2015
Individual Insurance Producer (Licensed)
Adjust Auto and P&C policies accordingly
Follow compliance and state regulations
Explain coverage so members can make informed policy decision
Wells Fargo Online Customer Service Representative 12/2013-Current
Comprehend and resolve complex customer issues
Claims
Retain accurate knowledge of financial products and services
Provide proper info while staying within Federal Regulation guidelines
TLK Group Customer Service Representative 06/2013-01/2014
Inbound/Outbound Sales
Upselling
Listen to customer need(s) to provide correct service
Flow a specific sales flow to ensure proper customer service
Integrity Staffing/Amazon Coach 11/2012-01/2013
Provide customer service to internal and external personnel
Recognize and communicate training opportunities
Maintain product knowledge and follow change management process
Perform miscellaneous job-related duties as assigned
PGS/Vangent Customer Service Representative 10/2006-01/2007
09/2009-03/2010
Directed incoming calls and resolved customers request for services
Completed government forms using a computer
Reviewed insurance information to determine limits of coverage
Capital One Sales Specialist 05/2006-07/2006
Resolved customer’s complaints
Sold products and services
Handled inbound and outbound calls
Assisted co-workers when my work was complete
Advanta Staff / Manpower Production Worker 01/2006-07/2008
05/2005-12/2005
Inspected products for quality in a fast-paced environment
Assembled boxes and organized them in a timely manner
Operated various machines
Trained new employees on proper machine usage and procedures
Qualifications
Type 60 wpm
Microsoft Word/Excel/Power Point
References
Available upon request
Contact this candidate