Customer Service Sales
Resume:
CAREER AMBITION: To be part of a management team in a fast growing organization that envisions continuous
Departmental Operations Management.
Staff development and retention programs.
JACOB ASHITEI ASHITEY
8422 GRAVES STREET. APT. 203, ALEXANDRIA, VA 22309 H: 571-***-**** C:
********@*****.***
Executive Profile
performance improvement as its hallmark and value quality service.
Skill Highlights
Small business development
Analytical skills Risk Management.
PC competent Employee scheduling.
Leadership/communication skills. Community Outreach.
Customer-oriented.
Team Player. Sales and Sales Management.
Self-motivated. Service quality improvement.
Possess a 'can do' spirit with the ability to learn very
fast.
Core Accomplishments
1. Business Start-up:
Launched a Small Business Enterprise February 2009, By June
2012 it had grown into a major local vegetable supplier with Annual
Sales of $1.5 million.
2. Operations Management:
a. Managed the operations of Sight For Africa-Ghana ( April 2006-
January 2009).
b. My task was to implement the Business Plan of growing the
business (Eye Services) from a local community facility to a
regional facility(that is, operations to cover the Greater - Accra
region) over a 4-year period.
c. By December 20o8, the business had grown to cover four regions
(Greater- Accra, Eastern, Ashanti, and Western),an Eye Surgery
Facility built, and Annual Sales of $10 million from $20,000 in 2006.
3. Staff Development and Retention Program:
Initiated a Staff Development/Retention Program which resulted
in a 95% retention by December 2008, from a staff turnover of
60% in 2006.
Professional Experience
Security Officer
Triton Security, Inc
Sales Representative
Customer Service Associate
Lowe's Incorporated
Managing Proprietor
EbvagTrading and Farms - Ghana
Planned, Organized, Coordinated, and Monitored the operations of the business.
Strengthened the business by implementing a marketing drive which resulted in gains in market share (the
11/2013 to Current
02/2015 to 08/2015
04/2013 to 02/2015
02/2009 to 11/2012
Koforidua, Eastern Region
business controlled 55% of the market by June 2012).
Administrator 04/2006 to 01/2009
Sight For Africa - Ghana Accra, Greater-Accra Region
Implemented the 4-year Business Plan of the company.
Responsible for the HR function.
Managed team of fifteen medical professionals in addition to twenty-five paramedical and other support staff.
Generated new business through a sustained outreach program covering four regions.
Created an improved Administrative Structure to handle growth in business.
Consultant 11/2004 to 03/2006
Adehyeman Savings and Loans Accra, Greater - Accra Region
1. Recommended and implemented the operational processes appropriate for a start-up financial services company.
2. Assisted with staff recruitment and training.
3. Assisted in the development and launch of new financial products which were patronized widely, thus enabling the
company to compete with the old established companies
4.Directed the marketing drive of the company, achieving a solid niche on the market within 12 months of starting
operations..
Self _ Employed 08/2001 to 10/2004
Traded in general goods including consumer hardware goods.
Supplied goods on order.
Operated a small retail shop.
Security Officer 06/1996 to 07/2001
Bogoso Belington Goldmines - Ghana Obuasi, Ashanti Region
1. Patrolled, guarded, and monitored clients' premises to prevent safety hazards,theft, violence, or infractions of rules.
2. Patrolled industrial, commercial, and mining facilities to prevent and detect signs of intrusion and ensure security of
doors, windows,and gates.
3. Circulated among visitors, patrons, and employees to preserve order and protect property
4. Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and
maintain security and safety of premises.
5. Report Writing - Wrote reports of daily activities and irregularities, such as equipment or property damage, theft,
presence of unauthorized persons, or unusual occurrences.
6. Responded to Emergency Situations such as fires, Chemical Spills, Medical Emergencies, and answered alarms.
7. Performed other duties assigned by my Supervisor.
Banking Officer 06/1981 to 05/1996
Standard Charted Bank -Ghana Ltd
1. Assisted with the management of corporate clients and ensuring that high standards in service delivery were
maintained.
2. Constant evaluation of service quality for recommendations for service quality improvement.
3. Prospected for corporate customers in the acquisition of new business.
4. Authorized payment of checks and other financial instruments.
5. Assisted Branch Managers in matters relating to credit, including the formulation of credit applications for Head
Office consideration.
6. Implemented recovery strategies for all outstanding(past due) debts.
7. Successfully restructured the Credit Department at the Tema Branch in 1991.
8. Treasury Management.
9.Supervision of staff.
10. Liaised between the bank, the bank's solicitors, and Government Agencies and prepared reports for senior
management.
Education
Banking Diploma: Banking and Finance 1987
Chartered Institute of Bankers Accra, Greater-Accra, Ghana
GCE A' Level, RSA 3, LCC 3.: Business Studies 1977
Snaps College - Accra Accra, Greater - Accra, Ghana
General Certificate of Education Advanced Level (GCE 'A' Level) Royal Society of Arts Advanced Level (RSA
III ) London Chamber of Commerce and Industry Advanced Level (LCCI STAGE 3 )
Additional Information
Strong work ethics gained over the years.
Flexible and therefore able to respond to changing scenarios and times.
Possess a 'can do' spirit with the ability to learn very fast.
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