Customer Service Office

Lois Ford

*** ********* ****** ** ******* AB T*Y 5H1

Cell: 403-***-****

********@*****.***

Summary

Dynamic, organized and highly qualified Administrative Assistant with exceptional clerical & administrative experience

Highlights

Excellent communication skills

Proficient Microsoft Office, with an aptitude to learn standard firm software and other relevant programs

Proven ability to differentiate when to take action independently or to partner as a team

Demonstrate sound judgement regarding confidential and sensitive matters

Strong organizational, planning and customer service skills, able to prioritize and multitask

Accomplishments

Office Administrator

Created professional and friendly front office area

Created processes and procedures for each department to make day to day operations more efficient

Developed training programs for all departments

Managed day to day operations of office with 5 locations in Calgary

Human Resources

Maintained Payroll records and processed payroll for up to 55 employees

Administered full Employee Benefit Program

Created job descriptions and performed annual performance reviews

Accounting Skills

Operated computers programmed with accounting software to record, store, and analyze information.

Exposure to several different businesses and their requirements.

Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accounts receivable, accrued expenses, line of credit transactions, bank deposits.

Conducted detailed technical and analytical review and preparation of year-end reports for Corporate Accountant for tax preparation

Experience

Envirotech Coatings Ltd

Calgary, Alberta

April 2006 – October 2015

Managed accounting operations, accounting close, account reporting and reconciliations.

Accounts Payable and Accounts Receivable

Maintained Payroll records and processed payroll

Administered full Employee Benefit Program

Completed monthly Bank Reconciliations

Walls Alive Ltd.

Calgary, Alberta

November 1997 – April 2006

Accounts Payable and Accounts Receivable

Maintained Payroll records and processed payroll

Administered full Employee Benefit Program

Managed day to day operations of office with 5 locations in Calgary

United Services Ltd.

Peace River, Alberta

January 1988 – July 1997

Accounts Payable and Accounts Receivable

Maintained Payroll records and processed payroll

Bank Reconciliation

Managed day to day operations of office

Education

High School Diploma

Some College Courses – Emphasis in Accounting and Business Administration

Canadian Payroll Association: Introduction to Payroll 1999

Intermediate Payroll 2000

Dale Carnegie Training – Leadership Training for Managers 2007

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