Manager Project

FRANCKLIN BARTHELUS

*** ******* ***. *********, *******

Cell: 973-***-****

*********@*****.***

Technical Support

Software Installation

Client Relationships

Troubleshooting

Network Support

Motivated and committed technology specialist with expertise in IT and desktop support. Provide day-to-day technical assistance to employees for network infrastructure, and internal desktop systems software and hardware.

Communicate technical information to non-technical staff, and participate in development of information technology and related projects. Work collaboratively in dynamic and changing environments. Repair, install, and test system hardware or software.

Education & Additional Information

MONTCLAIR STATE UNIVERSITY (MSU), Montclair NJ

M.B.A.-Master of Business Administration (2013)

NEW JERSEY’SCIENCE UNIVERSITY (NJIT), Newark NJ

M.S.-Master of Science in Information Systems. Concentration: Networking and Security (2007)

B.S.-Bachelor of Science in Information Technology. Concentration: Management of Information Systems (MIS) 2004

MINOR: Management

NEW JERSEY’SCIENCE UNIVERSITY (NJIT), Newark NJ

SENIOR PROJECT:

St. Philips Academic School: Led team of 5 as design project manager to replace school’s legacy system. Met with stakeholders, evaluated issues, and created requirements document to achieve technology needs. Applied knowledge of software development lifecycle (SDLC). Prepared use case diagrams, including business flow activities.

TECHNICAL EXPERIENCE

ADVANTAGE TECHNICAL RESOURCING /SIMS-Recycling Solutions (Bank of America) May 4 –pressent

PC Technician

Back up, migrated and installed user data applications

Decommissioning servers, chassis, stacking, wrapping equipment/palletized them and ready to ship

De-install and removed cables, workstation, servers from the rack, hard drives, routers, and switches

Data eradication, Crushed of Hard Drives

Packaging

Performed various tasks including troubleshooting, installing, repairing of computer hardware and software

ADVANTAGE RESOURCING /MONDELEZ INTERNATIONAL, East Hanover NJ 2014

Networking Technician

Upgraded HP Switches, 5500 series 48 ports & 24 ports Switches by using a transport Protocols file server (TFTP)

Used multiple types of fiber optics to connect between switches

Backed up of all controllers and switches copied the results to the NAS Drive

Upgraded 25-50 Access Points for the Wireless Network and synchronized them by Login into Tera Term Program.

JOHNSON & JOHNSON, Morris Plains NJ 2007

Desktop PC Refresh Project Tech

Added value during short-term project involving setting up workstations, transferring files for employees, and resolving system issues. Managed PCH migration of files between computers. Built and rebuilt IBM PCs using auto build CD. Added machines to appropriate active directory domains and set up users’ workstations; conducted testing.

COLGATE-PALMOLIVE COMPANY, Piscataway NJ 2006-2007

Helpdesk/Desk side Support Intern

Participated in year-long internship supporting users with desktop needs. Resolved hardware and software issues, and network connectivity capitalizing on Level I and II support capabilities. Supported all desktop, PCs, printer, and laptop issues.

Highlighted Contributions:

Contributed as part of a team deploying PCs to new employees and troubleshooting network issues

Applied Ghosting knowledge of Symantec Image to backup and recovery data from clients’

Proactively managed magic queue database, ticketing system used by employees to report problems. Procured and installed new hardware and software, and backed up system.

ESSEX COUNTY COLLEGE, Newark NJ 2005-2006

Desktop IT Technician

Evaluated and provided troubleshooting of desktop computers and network issues. Upgraded and tested computer images using Ghost and drive image. Backed up systems and restored users’ data. Performed wiring and daily maintenance of internal computer systems. Conducted diagnostic testing and ensured printers ran. Provided printer and copier support. Created users’ accounts in active directory, and addressed network connectivity issues. Provided network services, cabling, Cisco routers, switches, mounted and removal of server from the rack.

NEW JERSEY’S SCIENCE UNIVERSITY (NJIT), Newark NJ 2003-2004

Lab. Consultant :

Managed multiple information technology labs on campus, ensuring compliance with university policies

Monitored the lab environment and Maintained the integrity of information through processing systems through continual troubleshooting and updating hardware and software.

DARK SHADOWS RESTAURANT & NIGHT CLUB, Newark 2005-2009

Assistant Manager

Assisted in planning, organizing, and controlling events in regular basis as well as being responsible for purchase of consumable supplies and inventory.

Assisted manager in lead, develop, train, and motivate team and into high performing teams.

Assisted in recruiting interviewing, and in the selection process.

Monitored daily operational processes and assured efficiency in their implementation, interacted with customers constantly and made sound decisions.

Awards & Certification

Total Quality Management (TQM); NJIT’s Certificate of Excellent Academic Performance; CCNA Training: Exam Pending

TECHNICAL SKILLS

C++, Structure Query Language (SQL), Databases, MS Suite, Access, MS Project, FTP, Data Structure, Telnet, Visio, Acrobat, TCP/IP, knowledge of Networking, Team Viewer, Outlook, Lotus Notes, Ticketing System (Magic Queue), Windows 97, 98, 2000, 2007, 2008, XP, Vista, OSI Model, Relational Database Management System ( RDBMS).

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