Customer Service Sales

Keisha Mullins

*** **** **** ****** **** *** **************@*****.***

Stamford, CT, 06902 203-***-****

Profile

Highly motivated individual with 10+ years of developing stronger customer relations, increasing sales, industriously managing as well as training staff. Ability to work well independently and with others, seeking to utilize organizational and communication skills to enhance an organizations edge.

Professional Experience

The Paperstore 02/2015-08/2015

Hallmark Manager Stamford, CT

Managed day-to-day store operations (supervising staff, cashiering activities, inventory, and shrinkage).

Key holder, responsible for opening and closing the store efficiently.

Ensured accuracy and counted the deposits on a daily basis, along with completing bank runs.

Managed staff, and delegated task to be completed in a timely manner.

Lord & Taylor 10/2013-03/2014

Sales Associate Stamford, CT

Provided exceptional personalized customer service.

Resolved customer’s issues promptly and always in an apologetic, courteous manner.

Ensured that the department was always stocked, and cleaned.

Bakery Clerk 10/2011-05/2012

Fairway Stamford, CT

Responsible for designing cakes and pastries.

Assisted with customer service and sales.

Ensured that the bakery was always stocked.

Customer Service 11/2006-01/2007

Target Stamford, CT

Responsible for returns and exchanges.

Handled customer care and resolving complaints.

Assisted with organization and management of the sales floor.

Sales Associate, Head of Greeting Card Department 05/2004-04/2006

Walgreens Riverside, CT

Responsible for opening and closing registers and making bank deposits as needed.

Maintained clean and neat appearance of store, specifically Greeting Card Department.

Responsible for daily customer service and sales.

Assistant Manager 10/1999-08/2002

Filene’s Stamford, CT

Responsible for the appearance and maintenance of three main departments.

Monitored registers, floor displays and preparing store for sales events.

Assisted with team meetings and monitoring worker’s schedules.

Education

Wright Technical School

Business Communication, Word Processing, Microsoft Office Suite Stamford, CT

Westhill High School

High School Diploma Stamford, CT

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