Guest Relations Officer

RACHELLE ANN PEÑAMAYOR

**-* ******* **. **** Bantay Quezon City,Phils.

Mobile no. +971-**-***-****

Email: *************@*****.***

OBJECTIVES:

To be able to improve my skills and capabilities by working in a friendly environment with well motivated and highly trained individuals. EDUCATIONAL BACKGROUND

TERTIARY:

SYSTEM INSTITUTE OF TECHNOLOGY (STI)

Course: Office Administration

Under Graduate 2005

SECONDARY:

QUEZON CITY ACADEMY

Date Graduated: April, 2004

PRIMARY:

STO. NIÑO PAROCHIAL SCHOOL)

Date Graduated: March, 2000

WORK EXPERIENCE

LE MERIDIEN HOTEL DUBAI (May 2012 – March 2014)

Senior Guest Relation Officer / Receptionist

Duties and Responsibilities:

To ensures room availability to maximize occupancy; continuously seek opportunities to upgrade customer service with latest technology.

Assist check-ins and check-outs, handling guest queries; doing seamless check in, to greet and welcome the guest on arrival.

Meeting and greeting all check-ins, handling VIP amenities and arrivals, messaging and guest relations.

Provide an effective and professional service for the guest satisfaction and convenience, providing comfortable check out to the guest without causing a delay of the guests, receiving and handling Club Floor guests' complaints and liaising with Duty Manager or other departments to rectify the situation

Cashier reports, balance the cash float, preparing banking credit, manager pocket and auditor's pocket, arrange and prepare the cashier float to handover.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals, schedule and confirm appointments for clients, customers, or supervisors.

SUYEN CORPORATION – BENCH CLOTHING (April – Sep. 2007) Sales Assistant

Duties and Responsibilities:

Assists customers in locating merchandise and answering a variety of questions concerning general merchandise; demonstrates use of merchandise upon request.

Totals prices and tax on merchandise selected by customer using paper and pencil, cash register or adding machine; accepts payment following established procedures for different types of transactions; makes change; issues sales receipt; calculates discounts when appropriate.

Stamps or attaches price tags on merchandise and/or checks tagged prices to verify accuracy referring to price list.

Fills out specific forms to process transactions or special orders such as refunds.

Checks inventory periodically to obtain reorder information to replenish stocks.

Checks inventory listing with actual inventory on shelf and reports discrepancies to supervisor.

Cleans shelves and maintain the neat appearance of the stocks. PRESTIGE PROMOTIONS – UNILEVER PHILS. (June - Nov. 2008) Category Activation Asst., (CAA)

Duties and Responsibilities:

Develop & lead execution of fully integrated, shopper, customer and channel insights based brand/category solutions & activities for Customers/channels. RUNNING MATE INC. (Feb. – May 2009)

Gaming Asst/CSR

Duties and Responsibilities:

Teaching general staff game troubleshooting and overall preventative maintenance of all equipment

Assist all the guest with all their needs with regards to the games. PRESTIGE PROMOTIONS – UNILEVER (Mar.-Dec. 2010)

Ponds Beauty Advis0r

Duties and Responsibilities:

Help customers find the products that meet their needs and sell customers as many products as possible.

Suggesting products, explaining how products work, demonstrating how to use products and performing makeovers.

Have to meet sales goals, recruit new customers, order new products and manage inventory.

SKILLS

Good computer knowledge in Microsoft Office such as MS Excel, MS Word and MS Power Point.

Flexible and highly motivated.

Communicate effectively.

PERSONAL DATA

DATE OF BIRTH : December.12, 1987

PLACE OF BIRTH : Quezon, City

CIVIL STATUS : Single

RELIGION : Roman Catholic

HEIGHT : 5’7”

WEIGHT : 120 lbs.

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