Project Manager Quality Assurance

Coleen Jackson-Hooke

Plantation, FL ***** • 954-***-**** • *******@*******.***

https://www.linkedin.com/in/coleen-jackson-hooke-90297729

IT PROJECT MANAGER

Highly skilled professional with a diverse portfolio of projects, knowledge of numerous technical applications and programming languages, and a background in managing team dynamics. Proven expertise in defining project scope and objectives, ensuring technical feasibility, and delivering on time and within budget. Solid technical background with hands-on experience in software development and web technologies. Articulate communicator with exceptional client-facing and interpersonal skills, and a strong technical writer who clearly and persuasively describes the benefits of various technologies. Will benefit top organization by capitalizing on a career of project management wisdom and insight.

PROFESSIONAL PROFICIENCIES

• Project Planning & Oversight

• Team Development & Leadership

• Administration

• Project Life Cycle Management

• Client Relationships

• Resource Coordination

• Software Development

• Problem Resolution

• Performance Evaluation

TECHNOLOGY EXPERIENCE

Operating Systems: Windows and Unix-Based Systems

Languages: HTML, CSS, ASP, JavaScript, SQL. Java. C/C++ and PHP.

Tools: Microsoft Office Professional, Microsoft Project, Microsoft Visio, SQL Server, Salesforce, SmartSheet, Balsamiq, Axure, Dreamweaver, Photoshop, FTP, Sed, Awk, Ksh, vi, ClearCase

EDUCATION

Bachelor of Science – Computer Science Information Systems, 2001 Florida Institute of Technology, Melbourne, FL

Executive Certificate – Project Management, 2015 Florida Atlantic University, Boca Raton, FL

PROFESSIONAL EXPERIENCE

CENDYN, Boca Raton, FL 2008-Present

Account Manager/Product Manager/Project Manager

Successful career progression, advancing to positions of progressive responsibility from eProposal Product Specialist, to Production Coordinator and present position. Coordinate and communicate project plans and status with collaborators and stakeholders.

Key Accomplishments:

• Simultaneously collaborated on 3 to 8 key projects with budgets up to $1M.

• Engage leadership methodologies to mentor team members and ensure their success.

• Instituted successful software development project, driving 21% sales increase for a single product line.

• Spearheaded online restaurant reservation project for over 200 restaurants world-wide for a major brand.

• Generated 30% increase in international business, implementing internationalization supporting 16 languages for two existing applications.

• Handled comprehensive client and product needs for major hotel brand, effectively driving brand direction.

TRUE TRANSFORMATIONS, LLC. Sunrise, FL 2007-2008

Executive Assistant

Performed full range of administrative tasks in support of firm’s daily business operations, including managing web sites, appointment calendars, and meeting preparation.

Key Accomplishments:

• Developed new websites and edited existing sites.

• Conducted research to develop impactful presentations and proposals.

• Coordinated business appointment schedule, efficiently maximizing client, lawyer, & accountant time.

ADEVSOFT INC., Orlando, FL 2005-2007

Junior Web Developer

Tasked with web development as part of the corporate mission to provide high quality, reliable technology solutions to value-conscious customers.

Key Accomplishments:

• Provided on-site development and support in maintaining client websites.

• Created and edited graphic files.

ADDITIONAL WORK HISTORY

Nation's Health, Quality Assurance 3/2005-10/2005

Technion Communications Corporation, Quality Assurance 6/2004-3/2005

Technion Communications Corporation Email Support 5/2004-6/2004

Technion Communications Corporation, Software Support 1/2004-5/2004

Technion Communications Corporation, Technical Support 9/2003-1/2004

GE Network Solutions, Software Technician 1/2002-10/2002

GE Network Solutions, Software Technician Intern 3/2001-12/2001

AWARDS & DISTINCTIONS

COMMITTEE CHAIR, JUNIOR LEAGUE OF BOCA RATON, 2011 – PRESENT

CENDYN ‘POWER OF WE’ AWARD, 2013

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