Customer Service Sales

Mazen Mouded

**** ********* ***., ************, ** 32207 Cell: 904-***-**** Email: **********@*****.***

Bilingual English Arabic

High-energy business professional with more than 11 years of experience managing, expanding, and growing a local restaurant to the next level of profitability. Successful track record of consistently increasing sales, controlling operational costs to maximize profits, and building a cohesive team that provides outstanding customer service to guests.

Forward-thinking, analytical leader with well-developed technical skills. Collaborative business partner with the ability to understand and interpret client needs. Areas of expertise include:

Real Estate

Recruiting Hiring

Accounting

Marketing

Inbound outbound Sales

Customer service

Business Analysis

Team Leadership

Social media

Professional Experience

Mouded Enterprise, Jacksonville, FL 4/2005 2/2016

Manager Mezze Bar & Grill

Oversee and direct all restaurant operations, sales, and team development for local restaurant with 15 employees and annual revenues between $1.5 $1.8 million.

Recruit, hire, train, and develop all associates, ensuring that they follow all safety and quality guidelines and provide outstanding service to customers.

Facilitate staff scheduling and payroll for employees.

Analyze profit and loss statements and provide Accountant with monthly and yearly

income statements.

Process payments and client transactions and reconcile and balance business accounts

each month. Make daily cash deposits.

Direct inventory, quality, and safety initiatives for the restaurant.

Develop creative branding, marketing, and advertising strategies to attract new patrons.

Interviewed individuals, prepared reports, and made disposition or referrals as appropriate.

Sales, event booking and planning excellent customer service .

Watson Reality, Jacksonville, FL 2001 2005

Real Estate Sales Agent

Obtained agreements from property owners to place properties for sale for Watson Reality,

and completed real estate contracts.

Monitored fulfillment of purchase contract terms to ensure that they were handled in a

timely manner.

Compared properties with similar properties sold to determine competitive market prices.

Held open houses and configured closing costs and payments for clients.

Acted as an intermediary in negotiations between buyers and sellers over property prices and settlement details, and during the closing of sales.

Generated lists of properties for sale, their locations and descriptions, and available financing

options for buyers.

Education

Master of Business Administration (degree in progress)

Jacksonville University, Jacksonville, FL

Bachelor of Science in Electrical Engineering (BSEE)

Wichita State University, Wichita, KS

Florida Real Estate License & Mortgage Broker License (licenses not active)

Technical Skills

Microsoft Office (Excel, PowerPoint, Word, and Outlook)

Java Script

Macromedia

VB.net HTML

Adobe Photoshop & InDesign

Community Leadership Awards Won

Member Southside Business Club

Volunteer Math Tutor for after school program

Translator Local hospitals & Immigration and Naturalization Service (INS)

Awarded “Certificate of Beautification” for Restaurant San Marco Historic Association

Awarded “Citizen of the Month” for helping the Community Officer Patrolling Unit (COP)

(Award presented by former Sheriff Glover)

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