Customer Service Administrative Assistant

***** ******** ***** • TEHACHAPI, CA *****

CELL 661-***-**** • E-MAIL *********@***.***

JODY A. MARKS

OBJECTIVE

To secure a long-term management position in labor relations that will challenge my skills allowing me to fully employ my organizational, problem solving, communication and customer service skills.

PROFESSIONAL EXPERIENCE

2015-Present California Dept. of Corrections and Rehabilitation California City, CA

Labor Relations Analyst

Under the direction of the Warden.

Analyze, and logically interpret and apply appropriate laws, rules, regulations, memoranda of understanding (including 12 Bargaining Units), policies, procedures, and instructions.

Planning, organizing, and conducting research, and investigatory and statistical work.

Reason logically, analyze situations, and develop and evaluate alternatives and take effective action, while accurately securing, evaluating, analyzing, and recording facts.

Prepare clear and succinct reports, graphs, correspondence, and statistical reports, while also communicating effectively, verbally and/or in writing.

Establish and maintain cooperative relations and gain confidence with those contacted in the work environment.

Handle stressful and/or sensitive situations with tact and labor-management diplomacy.

2001-2012 California Dept. of Corrections and Rehabilitation

2014-2015 Tehachapi, CA

Office Technician (T)/Administrative Assistant

Under the direction of the Unit III/RC Facility Captain.

Performed a variety of detailed assignments and exercised a high degree of initiative, independence, good judgment, effective communication skills, and originality in performing assigned tasks.

Extensive technical typing and related coordination of paperwork flow pertaining to the operation of the facility, and maintaining a high level of confidentiality of sensitive information.

Maintained a high level of technical knowledge of Microsoft Word, Excel, and PowerPoint as well as maintained logs in order to track Incident Reports, Inmate Appeals, Employee Performance Evaluations, Letters of Instruction or Commendation, Rules Violation Reports, and Correspondence

EDUCATION AND SPECIAL SKILLS

May 2006-December 2009 Colorado Technical University

Bachelor of Science- Criminal Justice Colorado Springs, CO

February 2015-June 2016 Colorado Technical University

Master of Science-Criminal Justice Colorado Springs, CO

Computer efficient with intermediate knowledge of Microsoft Word, Excel, PowerPoint, and Access. Familiar with Windows XP Professional, Vista, Windows 7, and Windows 10.

Excellent interpersonal, communication, and time management skills

Creative, logical thinker and organized.

PROFESSIONAL CERTIFICATES

Professional Communication

Domestic Violence

Crime Scene Investigation

Corrections Technician

Homeland Security

Juvenile Delinquency and Victim Services

Juvenile Delinquency and Victim Services II

Law Enforcement Skills

Legal Studies and Court Process

Typing Certificate –Renewed on 8/6/12

*Served as a committee member, representing County Supervisor, Zack Scrivner, for the 2012 Community Action Partnership/Headstart Program, Recruiting and Selection Process.

PERSONAL REFERENCES

Michelle Vance Economic Development Coordinator, City of Tehachapi 661-***-****

Chris Worland Associate Warden, CDCR-CCI 661-***-****

Ed Grimes Tehachapi City Council Member/Former Mayor 661-***-****

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