Customer Service Administrative Assistant

Angela Tingley

***************@*****.***

OBJECTIVE

A receptionist and/or administrative assistant position requiring excellent computer and people skills.

SKILLS

Customer Service Skills

Communicate with customers, employees, and other individuals to answer questions and assist with resolution of complaints via telephone, email or in person

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations

Clerical Skills

Operate telephone switchboard to answer, screen, or forward calls; providing information, taking messages

Operate office machines, such as photocopiers, scanners, facsimile machines, and personal computers; maintain equipment, and calling for repairs if needed

Billing and reporting

Sorting, posting and delivering of mail as well as operation of the postage meter Administrative Skills

Maintain and update filing, inventory, mailing, and database systems

Vendor liaison (office supplies, IT, etc.)

Training new employees

Supervisory experience

Computer Skills

Microsoft Word, Excel, Outlook, Traverse, OnBase

WORK HISTORY

Furnace Parts/Ultra Electronics – Cleveland, Ohio 2014-2016 Accounts Payable/Administrative Assistant

Weekley’s Mailing Service, Inc. – Berea, Ohio 2012 - 2013 Receptionist/Customer Service Representative

The Shamrock Companies, Inc./Sebis Direct, Inc. – Westlake, Ohio 2005 – 2010 Project Manager

IKON Office Solutions – Cleveland, Ohio 1998 – 2003 Digipath Operator

OfficeMax/CopyMax – Mayfield Heights, Ohio 1993 – 1998 Copy Center Supervisor

EDUCATION

Lakeland Community College – Kirtland, Ohio

Associates Degree, Liberal Arts

REFERENCES

Upon Request

Contact this candidate