IT Business Analyst

Ameya Dighe

in.linkedin.com/in/ameyadighe

** ******** ***, *** *********, TX 77382 979-***-**** ************@*****.*** Education

Texas A&M University, Mays Business School, College Station, TX May 2016 Master of Science in Management Information System, GPA 3.72 University of Mumbai, Vivekanand Education Society’s Institute of Technology (VESIT), Mumbai June 2012 Bachelor of Engineering in Computer Engineering, GPA 3.58 Professional Experience

FedEx Services, Colorado Springs June 2015 – August 2015 IT Business Analyst Intern

Consulted the internal IT team on business process analysis of Critical Inventory Logistics (CIL) in FedEx supply chain to ease the consolidation of business processes for the merger of a new acquisition

Evaluated Sparx EA and Oracle BPA (ARIS) tools with senior management, thereby enabling the selection of an efficient tool for process flow modelling

Assessed IT strategy pertaining to Supply Chain management for CIL with board members to highlight process changes and provide input on potential impact on organization, thus improving existing business process and reducing the time and human effort by 20%

Utilized Unified Modelling Language(UML) to design process flow and swim lane diagrams to represent the operations of CIL Accenture Services Pvt. Ltd., Mumbai January 2013 – July 2014 Business Analyst

Interviewed users to draft software specifications by analyzing, reviewing and evaluating business requirements, thereby meeting 100% SLA demands of the client

Collaborated with cross-functional off-shore team to perform extensive data analysis on user issues, thereby reducing incident count by 30%

Organized meetings with geographically dispersed stakeholders to assess project progress and explore potential solutions to solidify the needs and goals of the organization

Managed a team of 10 people for quality assurance for functional testing of applications, thereby reducing the post production defects by 20%

Mentored employees in business analysis, requirement analysis, requirements gathering, and in design, development and implementation phases of all assigned projects using Agile methodology, to ease their transition into the client system

Published various reports by analyzing and carrying out various operations on data regarding user issues, incidents and escalations to achieve 90% accuracy in forecasting incident counts Academic Projects

Local Grocery Store Process Evaluation August 2015-December 2015 Identified business processes of a local grocery store, to design, analyze and simulate them using ExtendSim and to create an understanding of the working of the store and suggest improvements in processes through process modeling and workflow analysis Bring Your Own Device (BYOD) Project Implementation January 2015-May 2015 Analyzed project requirements, identified project milestones, phases, and documented various project management documents like project charter, WBS etc. for the execution of a BYOD project for a hypothetical company AVA Consulting using MS Project Leadership and membership

MIS Buddy Connect Program, SME, Texas A&M University August 2015-May 2016 Mentored MS-MIS batch of 2017 to help them adapt at various aspects of student life like academics, career and socializing at Texas A&M University

Community Service

The Big Event, Volunteer, Texas A&M University March 2015 Organized a cleaning drive to enable residents of College Station and Bryan to keep their neighborhood clean Skills to Succeed, Volunteer, Accenture July 2013-July 2014 Volunteered as a part of the Corporate Social Responsibility program to provide basic education to students in various orphanages Honors and Awards

Received Client Appreciation for receiving 100% Customer Satisfaction Index based on the Customer feedback in April 2014 Technical Skills

Relevant Coursework: Project Management, Business Process Design, Advanced System Analysis and Design

Tools: Microsoft Word, Excel, PowerPoint, Project, Visio, SSIS, SSAS, Sparx Enterprise Architect, Oracle Apps ERP

Database: SQL, MySQL, PL/SQL, Microsoft Access

Languages: Java, C++, PHP, JavaScript, HTML, R, Python, UML

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