Service Manager
Resume:
Nea Lewis
Avondale, LA. 70094
**********@*****.***
EDUCATION
SOUTHEASTERN LOUSIANA UNIVERSITY- HAMMOND, LOUISIANA
B.A. Honors English, Concentration: Literature and Language, Graduated May 2012, 3.2 GPA
UNIVERSITY OF NEW ORLEANS- NEW ORLEANS, LOUISIANA
M.A. English: American Literature Candidate, December 2015, 3.5 GPA
PROFESSIONAL EXPERIENCE
LITTLE CAESARS PIZZA- WESTWEGO, LOUISIANA
Assistant Manager, June 2009 – October 2014, October 2015- Present
Train workers in food preparation, and in service, sanitation, and safety procedures.
Compile and balance cash receipts at the end of the day or shift.
Supervise and participate in kitchen and dining area cleaning activities.
Perform various financial activities such as cash handling and deposit preparation.
Estimate ingredients and supplies required to prepare a recipe.
Resolve customer complaints regarding food service.
Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
RAISING CANES- MARRERO, LA
Crew Member, January 2016-May 2016
Perform various financial activities such as cash handling and counting till at the beginning of the shift.
Opening the store by laying down rugs, filling ice buckets, assembling self serve and drink machines.
Taking and fulfilling customer orders at front counter and drive thru.
Checking dine- in and take-out orders for presentation and accuracy.
Detail cleaning tables, lobby, bathroom, drink machines, booths, and self serve area.
Prep work such as Canes sauce, coleslaw, sweet tea, and freshly squeezed lemonade.
JEFFERSON PARISH LIBRARY SYSTEM-WESTWEGO, LOUISIANA
Library Associate, October 2014- September 2015
Open and close library during specified hours and secure library equipment, such as computers and audiovisual (AV) equipment.
Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures.
Answer routine inquiries, and refer patrons in need of professional assistance to librarians.
Perform clerical activities, such as answering phones, sorting mail, filing, typing, and photocopying and mailing out material.
Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas.
Enter and update patrons' records on computers.
Manage reserve materials by placing items on reserve for library patrons, checking items in and out of library.
Register new patrons and issue borrower identification cards that permit patrons to borrow books and other materials.
HONORS AND ACTIVITIES
Dean's List, Fall 2010- Spring 2011, Spring 2012
President's List, Summer 2011- Fall 2012
Gamma Beta Phi Honor Society
TOPS Opportunity Award
AmeriCorps Students in Service Award
SKILLS
Proficient in Microsoft Word, MS PowerPoint, and MS Excel
Writes clearly and concisely
Provides and asks for feedback
Teaches, trains, and instructs
Manages conflict
Helps team members set and achieve goals
Delegates effectively
Enforces policies
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