Business Analyst

Hsu-Sheng Kao

[Personal Information]

LinkedIn: https://www.linkedin.com/in/hsushengkao

Address: *** * ** ****** ****, Sunnyvale, CA 94087

Mobile:480-***-****

Email: *****@***.***

[Summary]

Master prepared Business Analytics graduate with one-year of data management experience and a background in Telecommunication Engineering, fluent in Chinese (Mandarin), seeking a position where master’s level education, previous experience, and interest in data analytics can drive innovative decision making and provide customer-based service.

Authorized to work in U.S. – Permanent Resident / Green Card holder.

[Education]

Arizona State University, Tempe, AZ

August 2015 – May 2016

Master of Science in Business Analytics (MSBA), GPA 3.83

Yuan Ze University, Taoyuan, Taiwan

August 2009 – June 2013

Bachelor of Communications Engineering, GPA 3.57

[Professional Qualifications]

•Data Entry Management

•Hadoop Data Mining

•Optimization Modeling

•Decision Analysis

•Predictive Analytics

•Business Intelligence

•Python

•R/ R Studio

•MySQL Database Query

•IBM SPSS Modeler

•MS Excel (VLOOKUP, Pivot Table, @Risk, etc.)

•MS Access, Word, PowerPoint

•Tableau Data Visualization

•Statistical Testing and Regression Modeling

•Financial Modeling and Forecasting

[Work Experience]

Data Manager Assistant (Substitute Military Services)

July 2013 – July 2014

Fire Department of New Taipei City Government, New Taipei City, Taiwan

•Cleaned, validated and processed 60,000+ case records and used MS Excel to perform matches associated with Building Permits with corresponding Fire Safety Inspection.

•Transferred Fire Service data from paper to Excel matrices and uploaded it to Fire Department Online System.

[Data-Driven Business Analytics Projects]

1. Process Improvement Project

August 2015 – December 2015

•Evaluated customer complaint response time of four airlines--American Airlines, South West, Frontier and United--on corresponding Facebook pages. Analyzed data using Excel, StatTools and Minitab to arrive at a rating matrix to gauge the ‘Social Care’ based on Conversocial Framework.

2. Predictive Analytics Project

October 2015 – December 2015

•Collaborated with a team on a Kaggle Project to clean and analyze a large dataset using Microsoft Azure.

•Used SPSS Modeler to build a Kohonen predictive model to classify product items into different categories.

3. Onsite MSBA Applied Project

ASU-Admission Services, Tempe, Arizona January 2016 – May 2016

•Developed a prescriptive model of ASU International Student Suspect List Purchase in Salesforce CRM system to scrutinize relationships between costs and benefits associated with the purchase of individual suspect list.

•Determined key attributes of performance matrices by R to evaluate individual applicant list’s effectiveness/ ROI.

[Community Involvement]

Group Leader & Co-organizer (Volunteer)

July 2014 – August 2014

Hooray For Youth held by Change Life Church, Taipei, Taiwan

•Designed and performed various activities for 250+ participants.

•Led a team to help participants discover their own potential by Enneagram Personality Test.

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