Customer Service Office

TRACY SMITH

Unit **, **** Canterbury Drive SW

Calgary, Alberta,T2W 2S8

Phone: 403-***-**** Email: *****.*.*****@****.**

SUMMARY

Experienced, motivational individual with strong leadership and relationship-building skills offering several years of customer service and administration.

WORK HISTORY

11/2007 to Present Orientation Instructor/Cashier/Customer Service

Sobeys - Calgary, Alberta

•Instructing new employees on store policies and procedures, filling out hire packages, leading store tours, making sure new employees are ready and prepared to offer strong customer service in a professional manner

•Handling cash, lane balancing, presenting excellent customer service as a cashier dealing with lottery, refunds, returns, and any customer concerns where needed

•Making sure appropriate signage for products is presented to ensure the customer has a pleasant shopping experience

•Keeping the store clean and presentable by following tasks set out by management

•Answering central telephone line and using paging system

•General office duties such as printing, photocopying, filing, and computer use for keeping staff locker information up to date.

08/2010 to 08/2015 Child Care Provider

Private Dayhome (Own Business) - Calgary, Alberta

•Taking care of children of all ages ranging from 9 months to 9 years of age

•Developed healthy and age specific recreational activities for the children

•Communicated with established interpersonal skills and proven ability to develop disciplinary and self care skills among children of various ages

•Transported children to and from school when needed

•Computer use for keeping track of business for receipts and hours for parents

11/2008 to 05/2012 Receptionist/Box Office/Customer Relations Coordinator

Calgary Philharmonic Orchestra - Calgary, Alberta

•Answered main telephone and box office lines and directing calls to appropriate departments

•General office duties such as printing, photocopying, filing, sending/receiving packages, ordering supplies

•Greeted patrons, clients, volunteers and other staff in a courteous manner

•Received ticket orders for performances and processed using online ticketing system

•Contacted patrons for season subscription renewals

•Worked Box Office shifts during performances throughout the season

•Represented the Calgary Philharmonic at concerts, trade shows, festivals, and other related activities

EDUCATION

1993 Stenographic Program

Holy Angels High School - Sydney, Nova Scotia

1992 High School Diploma

Holy Angels High School - Sydney, Nova Scotia

SKILLS

•Dependable, reliable, resourceful

•Sound interpersonal and communications skills

•Able to work on own and as a team player

•Goal-oriented with proven initiative

•Excellent organizational skills

•Outgoing and ambitious with the ability to create and enhance relationships

•Excellent time-management and prioritization skills

•Ability to thrive in a fast-paced environment

•Word, Outlook, and Excel software knowledge

•Ticketing software experience using ShoWare

•Strong problem-solving skills and high attention to detail

•Able to stay calm and professional under pressure and during stressful times

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