Customer Service Sales
Resume:
TINA L. RENDON
Sugar Land, Texas 77498
Tel: 713-***-****
Email: *******@**********.***
PROFILE:
I am a dedicated, loyal and friendly individual with 15+ years of experience in training, supervision and customer service. I am interested in furthering my career with new and challenging opportunities.
WORK EXPERIENCE:
Selene Finance, REO Administrative Coordinator (2011 - 2014)
Manage daily REO referrals and assign to agents
Identify and distribute all incoming invoices, faxes emails
Prepare vendor/agents payee's information
Verify and approve all loan level REO expenses for vendor per investor guidelines
Preparation of all closing and associated documents for signature ensuring compliance with regulations
Conduct and update REO sales data into servicing system
Request all corporate advancement for reimbursement for vendors
Prepare daily packages for all overnight mail and check disbursements
Selene Finance, Loan Resolution Consultant (2010 -2011)
Collecting financial information via telephone, email, or by fax to be used in budgeting calculations in order to effectively assist and counsel mortgagors in loss mitigation options
Offering Forbearance/ Repayment Plans, Short Sales, Deed in Lieu, and other loss mitigation options
Conduct outbound calls with the ability to sort and focus on any given investor or pool
Negotiating dollar amounts for work outs and processing payments of all types of loans
Daily data entry of accurate detailed records utilizing MSP & DLM and MOD Calculator
Ensuring proper adherence to the regulatory guidelines State, Federal, investor, (VA & FHA), FCRA and FDCPA
Supreme Lending Mortgage, Loan Officer Assistant (2008 - 2009)
Finding potential clients, individuals, and businesses, in need of loans within a high volume call center
Compiling and completing mortgage loan applications via phone and online
Analyzing borrower’s credit
Maintaining constant communication with clients, real estate agents, branch staff, insurance agents, closing agents, and outside vendors to ensure timely processing of loan files
Daily data entry of accurate detailed records utilizing Encompass Mortgage Automation Software
NC Ventures, Loan Collections Specialist (2007 – 2008)
Coordinating workout plans in a call center environment insuring the correct legal process is followed for each respective state
Skip tracing
Collection of all types of loans including performing, nonperforming, and previously charged off loans while effectively and continuously meeting and exceeding financial and productivity goals
Maintaining accurate detail collection records on 300 sub-prime loans in the collection system
Litton Loan Servicing LLP, Loan Counselor (2002 - 2006)
Collecting monthly financial information via telephone, email, or by fax to be used in budgeting calculations in order to effectively assist and counsel mortgagors in loss mitigation plans to avoid foreclosure
High volume call center environment
Training and developing loan counselors while effectively and continuously meeting and exceeding financial and productivity goals
Creating repayment plan agreements, stipulated repayment plan agreements and forbearance plans to cure delinquency on loans in foreclosure
Proper adherence to the regulatory guidelines state, federal, investor, (VA & FHA), FCRA and FDCPA
Researching misapplied funds
Olan Mills, District Manager (1991 - 2002)
Budgeting and payroll projection while maintaining cost reductions through improved scheduling of personnel
Implementing new policies and procedures for the region
Managing up to 75 studio locations throughout Texas and Louisiana
Regional Photographic Sales Trainer and Supervisor
Facilitating meetings and workshops for existing staff
Training and developing the next generation of area photographic and sales supervisors
Identification, sourcing, networking, recruiting, interviewing and hiring of all employees which included photographers, sales staff, appointment coordinators and telemarketers
Daily reporting of all sales transactions
ADDITIONAL SKILLS:
SARA, LPS, DLM, and MSP Systems
Pyramid Platform
ECM- Document management
Meridian
RADAR Loan Contact Systems
Encompass Mortgage Automation Software
Microsoft Office 2003, 2007, 2010, and 2013 Suites
EDUCATION:
Columbia Basin Community College, Pasco, WA. (1992 - 1994)
Pasco High School, Pasco, WA. Diploma (1987 - 1990)
ADDITIONAL TRAINING RECEIVED:
Train the Trainer, Zinger Millers Supervision, Customer Service 2000, It’s a Jungle Out There, Ken Blanchard’s One Minute Praising and Leadership and the One Minute Manager
REFERENCE:
References Available on Request
Contact this candidate