Manager Quality Assurance

John Koumoutsopoulos

E-Mail: ****************@***.***

Cell Phone: 248-***-****

Objective:

IT professional interested in pursuing an opportunity to utilize broad knowledge and expertise attained over 20 + years within the IT industry. Key experiences include: RPG/CL application development, enhancements, and support. IT and Retailer Management experience, applications related to projects domestically and abroad include inventory, product automation, packaging, shipping, device configuration.

Skills:

Responsible for IT infrastructure, identifying hardware and software needs

Excellent communication skills with peers, customers, vendors

Support ERP processes based on internal requests

Operated all aspects of a consumer business, infrastructure, employees, product, customer, marketing.

IBM i-series, AS400, RPG, CL, OS Relational database

Hardware: IBM AS400 terminals, printers, configurations, patch panel and Desktops

Operating Systems: IBM AS400-Risk, Windows

Supporting Tools: Interactive debugger, SQL, DBU, FTP, DDS, SEU, SDA, PDM and T. L. Ashford, Turnover.

GIS, Gentran, EDI settings, file formats for inbound and outbound files.

Education:

Walsh College, Troy, Michigan; September 2011

MSIS Master of Science in Information Systems

Specialization in Information Assurance

oThe program focuses on using information technologies to enhance an organization's business activities, including the analysis of leading information technology trends and developments, determining the potential implications for business, and defining strategies for creating and sustaining a competitive advantage.

Wayne State University, Detroit, Michigan; 1993

Computer Science, Bachelor of Science

Experience:

F2Onsite, 5851 Legacy Circle - Suite 600 - Plano - Texas July 2016 – Current

IT Manager

IT Management support for City of Birmingham - MI

Windows 7 OS, 2008 Widows Operating System

PFGNA, Automotive Plant, Rochester Hills, MI April 2016 – June 2016

IT Manager

IT support

IBM i-series, devices connectivity, configuration, patch panel cabling.

Windows 7 OS, 2008 Widows Operating System

Interface with VAI ERP system 2000 for manufacturing shipping process

Manage vendors and intermediate with service providers

Inventory Solutions, Australia (remote work) July 2008 – April 2016

Programmer/Analyst

IT support

Programming and document modifications when necessary in CL, RPG, Gentran.

Database migration for new customers.

Data Mapping, FTP scripts, SQL data queries.

Coordinate with business analysts for Help Desk resolutions and processes changes.

Use Turnover tool to implement changes to the database.

Jamcko, Inc., Clinton Township, MI May 2004 – June 2008

Business Manager

Manage Business in sales, marketing, purchasing, Inventory, employee scheduling and training, invoicing and client retention.

Handleman, Troy, Michigan May 1999 – April 2004

Programmer/Analyst

Use RPG ILE for development on new projects and modifications to current applications.

Developed and implemented applications to meet business needs.

Worked independently from process specifications specs to define and develop quality programs and processes.

Developed functional and programming design for automated process, which was implemented for a warehouse in U.K. with a significant monetary benefit due to the increase of productivity and reduction of manual labor.

Designed and implemented new shipping formats according to specifications and regulations requested by UPS to comply with the 2-D barcodes. The new formats were integrated and implemented across all automated warehouses in U.S. and Canada using T. L. Ashford, label format tool implemented on the Datamax 4208 printers.

Designed and developed new shipping label formats for Securicor, shipping carrier in U.K., interfacing Monarch/Paxar printer with the AS400. Provided technical support assisting the users on the AS400 applications when needed.

Tech Lead for Help Desk tickets regarding AS400 issues, working with users and technical personnel for permanent resolutions to outstanding issues, reducing downtime on the automated processes.

Used TCP/IP in part of CL scripts or for object transformation within different systems. Prepare Quality Assurance packages for projects implemented to production.

Supported users in daily basis for applications used in AS400 at remote locations, in U.K., Toronto, Mexico, Puerto Rico, Hawaii, Reno, and Indianapolis.

EDS, Troy, Michigan June 1994 - April 1999

Systems Engineer

Used the Software Development Life Cycle to develop solutions requested by the users. Contributed to the Y2K project for conversion on a number of applications.

Responsible for the maintenance of the AS400 hardware and software on the network.

Purchasing of equipment, software, and supplies to support the network and personnel.

Systems Administrator for AS400 OS and Network users using Novel platform.

Oldie Discount Corporation, Detroit, Michigan June 1993 - May 1994

Computer Operator/Associate Programmer

Certifications:

EDS: System Engineering program (SE)

Quality Computer Services - AS400 platform: RPG/400 Interactive Programming, CL/ Control Language

Microsoft Applications: PowerPoint, Access, Effective Project Management, Software Testing, Quality Assurance and Maintenance

Interests/Activities:

Fluent in Greek -Native language, Cars-Mechanical functionalities, IT concepts, Movies, Sports.

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