Customer Service Sales

Johanna Brown

Call Agent/ Supervisor - Convergys

Lester, AL

*******.*******@*****.*** - 314-***-****

Undergrad student with 4+ years in customer service. Strong knowledge of communications and customer service. Highly personable and easy to talk to. Interested in long-term career working with clients of the company.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Call Agent/ Supervisor

Convergys - Arnold, MO - February 2015 to April 2016 Working with ATT and Directv customers and viewing their accounts, checking on bills and services, starting new services. Working with management to help find the best resolution for our customers. Skills: computer typing, communication, organization, time management, multi-tasking Caregiver

Home Assistance - St. Louis, MO - March 2014 to February 2015 Helping those who need assisted aid due to injury, age, etc. Skills: Caregiver, meal prep, light housekeeping, laundry, transportation, etc. Sales Associate

Hot Topic, Inc - Chesterfield, MO - September 2013 to March 2014 Helped customers find products/clothing they were interested in. Answered phones, checked in shipment, preformed inventory. Kept store clean and easy to shop. Skills: Communication Skills, Computer Programs Microsoft Excel, Customer Communications Sales Associate

Macy's, Inc - Chesterfield, MO - June 2012 to November 2013 Helped customers find products/clothing they were interested in. Helped sell company credit to customers. Kept store neat and clean. Answered phone calls regarding store items and credit. Skills: Communication Skills, customer service/sales, Customer Communications, Register/ Cashier Receptionist/Secretary

Schlueter Periodontics and Implants - St. Louis, MO - August 2010 to May 2011 Called patients about appointments, made appointments. Filed charts for doctors and hygienists. Organized patient charts after their appointment. Cleaned waiting room and break room. Skills:

EDUCATION

Psychology

University of Missouri

SKILLS

Microsoft Word (10+ years), Microsoft Excel (10+ years) ADDITIONAL INFORMATION

Communication Skills (Expert)

Customer Communications (Intermediate)

Organization and Time Management (Intermediate)

Microsoft Office Excel (Expert)

MICROSOFT WORD (Expert)

computer typing (Intermediate)

telecom (Intermediate)

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