Network Engineer
Resume:
Matthew R. Small
Bridgeport, CT 06604
Objective: To obtain a Senior Network Engineer/Administrator position and demonstrate my proficiency with troubleshooting and maintaining enterprise network systems.
skills
implementation, migration and administration of Microsoft windows active directory
extensive experience with troubleshooting and deploying Microsoft Server 2003/2008/2012 and windows 7/8 as well as all MS protocols (DNS, IIS, FTP, DHCP, TCP/IP)
extensive knowledge of all Microsoft applications (Office, SQL, ect.)
project management experience when rolling out new network systems
installation and maintenance of Norton corporate anti-virus server, McAfee Epolicy
administration of NAS and SAN devices
extensive knowledge troubleshooting smartphones (iphones/android/blackberry)
extensive experience with Microsoft Exchange 2003/2007/2010/2013
experience with Cisco/Fortinet firewall/switch configuration and troubleshooting
management of back-ups using software such as Appassure/Arcserve/Acronis
experience with Citrix at server and end user and server level (and other remote services)
extensive knowledge managing and deploying VSphere (5.0-5.5) for virtual machine management
Professional Experience
Internal Systems Analyst 2012-current
Flagship Networks
Shelton, CT
responsible for monitoring connectwise helpdesk ticketing systems
responsible for all client support including troubleshooting desktops, Microsoft server 2008, SBS 2011, server 2012, other hardware issues, software issues, security permissions, group policy implementation, ms exchange management
remote support troubleshooting/monitoring using kaseya and nagios systems
work on server builds including physical to virtual migration using vmware
manage and install varying types of ssl certificates for all clients (300+)
help design network implementation plans for new clients and network upgrades
Senior Network Engineer (Contract) 2012
Breitling USA
Wilton, CT
responsible for building and implementing all network systems including servers, pc’s, printers, routers, firewalls
responsible for all end user support including troubleshooting Microsoft GP, hardware issues, software issues, share permissions, group policy implementation
create inventory and track all hardware devices
created helpdesk for users to enter support tickets
support 4 remote boutique sites totaling over 40 users
design and implement network upgrades and changes
Network Engineer 2010-2012
EZShield Inc.
Forest Hill, MD
responsible for monitoring and managing the helpdesk and all network systems
respond to all requests within our s.l.a. as well as delivering on internal projects
rolled out endpoint encryption to all workstations
installation of all network systems (switches, firewalls, servers, routers)
implemented rsa token (dual factor) authentication in development environment
support the entire network including managing 3 active directory domain environments (.local/development/production) utilizing vpshere virtual machines in a coud environment (exchange servers, domain controllers)
responsible for remote support using citrix receiver on server and user level
implemented many physical to virtual systems as well as a user access inventory to monitor access to all applications
Network Specialist 2007-2009
Kingsberry Consulting Inc.
Atlanta, GA
responsible for serving the specific needs of our small/medium sized clients
responsible for providing a “complete solution” for network installations
responsible for managing projects from start to finish including installation of servers and desktops, switch installation, firewall installation, physical to virtual implementation and end user support
respond to incidents within s.l.a. and resolve problems through ticketing system
Tier II Support Specialist 2007
FTI Consulting Inc.
Annapolis, MD
served as the principal on Help Desk support for external clients as well as internal staff
resolved and investigated all reported user problems by determining problem, utilizing appropriate resources to resolve and updating users of resolution
responsible for all aspects of user accounts including Active Directory, RSA and other custom applications. This included creating and managing all user profiles, permissions and public folders
Responsibilities also included support of custom hosted applications. This included loading terabytes of images and data into these custom applications
responsible for managing Backups and Restores as needed. This position required specialists to be on call 24/7 in case of client emergency.
Contracting - Help Desk Engineer 2006
Constellation Energy Group
Baltimore, MD
worked in the Corporate Headquarters Call Center
primary responsibilities were to answer 30-50 calls per day using the Magic Ticketing system
Microsoft Office as well as Microsoft Exchange management
assisted with wireless connection problems as well as remote application support for thin clients
Active Directory Management as well as server side support
VPN support for BGE employees using VPN client to access custom applications and data remotely.
Help Desk Administrator 2005
National Security Agency/Department of Defense
Annapolis Junction, MD
responsible for troubleshooting multiple end-user problems and server related issues at the Department of Defense location which housed over 300 employees
password recovery, recovering lost documents, assistance with email problems (Client used a Lotus Notes platform)
group policy creation, hardware issues. physical to virtual implementation and monitoring availability of all network systems
Jr. Network Engineer 2002-2004 2002-2004
Data Processing Solutions
Columbia, Maryland 21044
Provided proactive maintenance to client networks and conducted troubleshooting for all end user problems
responsibilities included the support of personal computers, servers, peripheral equipment, software, hardware, and related resources
Education & Certifications
2002-2003
A+ Certified
Net+ Certified
Microsoft Certified Professional
Johns Hopkins University
Baltimore, Maryland 21224
Completed hands-on, forty hour per week, six month program covering A+, Net+, MCP, MCSA and MCSE certification exams.
2000-2002
University of Maryland
College Park, Maryland 20740
Accepted into the James clark School of Computer Engineering
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