Customer Service Data Entry

Harriet Moore

**** ******** **. *********, ** ***06

615-***-**** • *****.********@*****.***

OBJECTIVE

Motivated and dedicated Office professional with extensive experience performing office procedures and promoting excellent interpersonal customer care skills and proven ability to take initiative is seeking opportunities to implement 15 plus years of working experience. I also embrace multi-tasking duties which in a team environment has proved to be profiling to me and also ensures success for a working team environment in which I have several working years.

QUALIFICATIONS

Ability to analyze and make independent decisions

Alpha and numeric data entry

Ability to multi-task in while performing office procedures

Proficiency in Microsoft Windows and Excel

Certificate of honor roll and achievement of being on the dean’s list

Average of 45-50 words per min

EDUCATION

Ultimate Medical Academy - Online – Tampa, FL 05/2015-2/2016

Medical Billing and Coding

Certificate for honor roll and achievement of dean’s list

Gallatin High/Cohn Adult - Nashville, TN 06/1984-02/1993

Received GED, Certificate in Office Procedures

Cohn Adult Learning Center-Nashville, TN 09/1997-04/1998

Certificate of Training Introduction to Windows 95

Nashville College of Medical Careers-Madison TN 03/1988-9/1988

Certificate in Medical Word Processor

WORK EXPERIENCE

Ciox HealthPort –Nashville, TN 05/2/2016

Client Service Representative II

Processing all release of medical records information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

to independently perform and at all times ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPPA regulations.

Generates reports from e-smart, rep on line and other tools and software as directed by Manager and/or Supervisor.

Date Stamps all requests and highlights pertinent data to facilitate processing.

Completes release of information requests including retrieving patients medical charts and returning charts, and returning charts, copying/medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.

Child Support Services – Nashville, TN 01/2007-05/2015

Case Specialist

Managed over 800 Child Support cases

Provided Customer service face-face and via Phone

Modifying Child Support payments by recalculation of state mandated factors per Court Order

Response to customer inquires within a 48-hour time frame

Research and Investigation of non-custodial location and place of employment

Performed arrearages calculations in which to determine the amount in which child support payments were to be set and also to determine any necessary adjustments of required payments.

Generated legal court orders petitions such as (contempt’s, modifications, establishments, transfers etc.) getting them ready for office attorneys for court procedures.

Faxed, scanned and copied documents and integrated into client files electronically and paper file

Performed interpersonal interviews to interpret child support procedures to clients.

ACS- Nashville, TN – 06/2007-211/2007

Call Center Representative

Answered incoming calls from clients

Assisted with solutions or referrals for healthcare coverage

Explained health care rules and regulations to clients

Performed excellent customer care

Experience working for a well known non-profit organization providing data entry for member services implementing information updating electronic record keeping.

Kelly Temporary Services – Nashville, TN 02/2004-08/2006

Office Clerical/Data Entry

Worked for various companies providing Office Clerical Procedures

Data Entry, imaging, filing, scanning, faxing etc.

Quality assurance for prestigious banking corporation

Robert Half –Office Team Nashville, TN 01/2002–02/2004

Job Title

Worked for various companies providing Office Clerical Procedures

Document imaging, Data Entry, Filing, Copying, faxing etc.

Updating information required for electronic record keeping

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