Customer Service Manager
Resume:
HEATH A. SINN
email: *****.****@*****.***
Tampa, Florida 33626 901-***-****
ENGINEERING MANAGEMENT QUALIFICATIONS
Offer a record of leadership innovation and effectiveness in managing teams, projects and total operations toward function and quality goals. Have positioned myself as a team leader, innovator and solutions developer on corporate management projects and programs with a handson, proactive, resultsoriented approach utilizing Six Sigma, Lean, and Kaizen project methodologies. Will utilize strong problem solving, communication and leadership skills on projects of all sizes and complexity, to bring them in on schedule and within budget.
CORE COMPETENCIES
• Coordinating activities to evaluate and resolve engineeringrelated product movement problems encountered in production facilities.
• Conferring with management, engineering, and other staff regarding facility capabilities, production schedules, and other considerations to facilitate project processes.
• Developing, evaluating, and improving methods, by utilizing knowledge of processes, equipment capabilities, methods, and quality control standards.
• Estimating production times, staffing requirements, and related costs to provide information for management decisions.
• Developing work measurement procedures and directing timeandmotion studies to promote efficient and economical utilization of personnel and facilities.
• Analyzing work study data and equipment specifications to establish time and production standards.
• Communicating project status to executive management.
PROFESSIONAL EXPERIENCE
JABIL 4/12 - Present
Operations Lead - Strategic Development, St. Petersburg, FL (4/15-Present) Promoted to this position to serve as the liaison between manufacturing, operations, customer service, and distribution for this third party services provider. Coordinate production scheduling, inventory stock levels, planning, process analysis, vendor negotiations and execution efforts toward inventory availability and on-time complete product delivery. Control all phases of inventory planning, control, audit and distribution. Use analytical skills to continually review and make tactical adjustments as needed based on customer specific requirements.
• Utilize process experience and expertise to accommodate customer requests and post-set-up changes.
• Complies and enforces standard company policies and procedures; prepares reports and drives actions to facilitate optimal execution of supply chain.
• Supervise and develop staff to ensure that all responsibilities are carried out to the required standards; continually upgrade training requirements for staff.
Achievements:
- Successful launch of 3 new customer accounts, on time and within budget.
- Managed revenue ramp from $200K per month to $3MM per month.
- Tripled the overall facility headcount.
- Coordinated and managed the new layout of the production floor to accommodate new customers.
- Managed the move from one production site to another with no missed shipments due to the move.
Industrial Engineering Manager, Memphis, TN / Poughkeepsie, NY (4/12-4/15) Provided critical process engineering and process quality based decision making, and implemented strategic and tactical plans to improve output efficiency, quality, and over-all productivity for two facilities encompassing 680,000 sq. ft. and 1500+ employees. Developed and implemented all Engineering policies and practices to improve performance, reduce waste, delays, and costs. Provided ongoing review regarding effective utilization of production methods, equipment layout, material handling, personnel, equipment, and material.
• Continually reviewed both plants operational procedures and designed/implemented preventive / corrective maintenance programs to ensure continuous and high-volume production.
Achievements:
- Improved labor efficiency from 75% to 80% ($1.1M per year).
- Led a Six Sigma project that reduced the overall manpower in the production area by 33% ($350K per year), while maintaining customer service, and reducing DPPM by 62%.
- Trained and developed employees using the GMP systems; introduced Lean initiatives, and: enforced OSHA safety regulations.
HEATH A. SINN
(Resume Continued)
SCHNEIDER ELECTRIC 10/00 - 4/12
Manufacturing, Engineering & Facility Manager, Columbia, MO (8/10-4/12) Developed and implemented strategy to improve product movement, reduce downtime, and support a three shift manufacturing / production line in this 165,000 sq. ft. facility. Held direct management responsibility for maintaining the efficiency and effectiveness of all production related manufacturing equipment and processes required to manufacture a high quality product in a repeatable and cost effective manner.
• Planned/managed all facility and capital equipment purchases, planning, and cost control; spearheaded new product start-up from initial design to finished product.
• Set guidelines for procedures and standards for production areas to establish the most efficient means of operation; ensured production equipment was capable and had the capacity for growth which involved integrating equipment, people, material flow systems, and information systems as needed.
• Served as the senior person for tool inventory management and maintenance; drew on technical skills to provide
maintenance/repair to tools, and coordinated the exchange of damaged tools for new/repaired ones.
• Served as Plant Maintenance Manager, oversaw and coordinated total facility upkeep and maintenance including
material handling, equipment (trucks, lifts, conveyors, computers, security access, alarm, telecommunications,
cabling, electronics, hydraulics, and pneumatics, as well as electrical systems and equipment.
Achievements:
- Served as a Project Team member that implemented SAP in the facility.
- Successfully worked on the corporate teams that outsourced the facility Stamping and Plating areas.
Senior Manufacturing & Facility Engineer, Columbia, MO (6/04-8/10) Duties consisted of supporting multiple production lines within this high output molded circuit breaker production plant. Utilized Lean and Six Sigma principles to support and initiate continuous improvement projects involving improved inventory management, process efficiency, product flow and customer satisfaction.
• Conducted quality, safety and inventory meetings to update employees on management's recommendations; resulting in improved ergonomic and productivity efficiencies, reduction of DPM and scrap, quarterly maintenance of line layout improvement and management of engineering / process change notices.
• Have developed operational plans to improve plant efficiency and safety, product quality, and increase productivity; efforts have enabled the plant to achieve manufacturing, time, and cost objectives.
Achievements:
- Spearheaded a Large Order Quantity Transfer Project that transferred complex products to another facility resulting in an annual savings of $250K.
- Served as Project Manager to upgrade the existing plating hoists and controls, while simultaneously managing qualifying a short term plating supplier for five process, and over two hundred individual parts.
Manufacturing Engineer / Kaizen Facilitator, Cedar Rapids, IA (10/00-6/04)
EDUCATION
IOWA STATE UNIVERSITY, Ames, IA
B.S. Industrial Technology 8/00
Professional Training & Certifications: ASQ Certified Six Sigma Black Belt
Lean Bronze Certification
Kaizen
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