Manager Management
Resume:
Charles Svedberg
***************@*****.***
http://www.linkedin.com/in/chars
SUMMARY
Technical business leader with extensive experience successfully managing large scale technology programs, projects, and initiatives. Significant people and team management experience including full-time, contractor, and globally distributed organizations. Recognized for communication skills, customer focus, and ability to create and maintain collaborative working relationships across boundaries and at all levels to deliver results. Exceptional skills in:
Program & Project Management
Process Creation & Simplification
Strategy development
People Growth & Development
Tactical Planning & Execution
Collaboration
Communication
Relationship Management
Cost Optimization
Data Analysis
PROFESSIONAL EXPERIENCE
Microsoft, Redmond, WA 1999-2016
PROGRAM MANAGER - MANAGER, 2009 – July 2016
Cloud Reliability Operations Azure SRE & Live Site
Manage and lead a team of 6 senior technical program managers successfully driving companywide partner engagement, programs, initiatives, and continuous service improvements directly affecting service availability and reducing cost. As an organizational leader, responsible for rhythm of business, program reviews, planning cycles, strategy, budget & forecast, work health index, and all org level planning & events in a large globally dispersed team.
Organizational owner and leader of the FY16 “Tier 1 elimination” program culminating in Incident Management transition to DevOps, widespread adoption of centralized tools, and organizational level paradigm shift.
Planned and executed Incident Management Volume reduction program driving 571K yearly run rate to zero over 5 years and enabling broad DevOps support transition. Program recognized with VP Award for teamwork & collaboration 2014.
Drove workload optimization program resulting in cost avoidance of $6M in 2016 and cost savings of $12M in 2017 through vendor elimination.
Created Service Delivery Management function and built team with executive level engagement across all internal lines of business and externally with major acquisitions. Recognized with OneMicrosoft VP Award for Team Collaboration 2010.
Completed MBA program while working full-time.
GROUP PROGRAM MANAGER, 2005-2009
Global Foundation Services
Charles Svedberg ***************@*****.*** Page Two
Managed and led a technical team 12 Program Managers and Engineers responsible for end-to-end ownership of online services. Collaborated with teams companywide to plan, deploy, expand, and operate existing online services. Owned and drove organizational program to work upstream with developers to design, build, and successfully launch new online services.
Created and launched support model for “GFS Advantage” Program enabling faster time to market (20 days) and 20% reduction in cost to operate online services. Recognized with a VP Excellence Award 2008.
Drove operational launch readiness for highly visible Windows Mobile launch. Created repeatable process that is still in use for major launches.
Microsoft Gold Star 2008.
OPERATIONS PROGRAM MANAGER, 2001-2005
MSN Operations
Single point of contact and accountability between service operations engineering and development organizations. Responsible for all aspects of planning and execution for service availability, scalability, monitoring, security, capacity planning, expansion and hardware deployment for multiple online services concurrently.
Created and deployed operational Onboarding process where chaos and tribal knowledge had had been the norm.
Built team-wide PMO for best practices, templates, and standardized process.
MSN EMEA LIVE SITE & CONTENT TEAM MANAGER, 2000-2001
Microsoft Limited, London
Managed and led a team of engineers and developers to support MSN EMEA region consisting of 16 portals in 14 languages. Worked closely with regional managers to centrally develop ad-hoc applications, tools, and content.
Created ‘follow the sun’ support model with teams in US, London, and Japan.
Centrally built, deployed, and successfully hosted major live streaming events for EMEA region (e.g. Madonna, Back Street Boys, Kylie Minogue).
EDUCATION / TRAINING
MBA, IT Management, Western Governors University, Salt Lake City, UT
BA, Communications, University of Washington, Seattle, WA
ITIL V3, Foundation
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