Customer Service Representative
Resume:
To Whom It May Concern -
Please find my updated resume below.
Although I am not bi-lingual and have no banking experience, I AM an experienced and dedicated service representative who has worked in a number of busy environments that called for me to be a calm, articulate, efficient, knowledgeable, self starting problem solver. I'm a fast learner and have, in virtually every position I have held, been given more responsibility because of my professional demeanor and ability.
I've not worked for a number of years now, but am interested in re-entering the job market in order to make use of my abilities, skill and experience.
Thank you in advance for your consideration.
Sincerely,
- Rob Whiteman
Rob Whiteman
5431 Hansel Avenue #M-4
Orlando, FL 32809
*****@***.***
Looking to secure a position employing my wealth of experience as a detail-oriented Customer Service professional.
Work Experience
Executive Recruiter
Landover Associates
New York, NY
October 2000 to October 2002
Generated leads for fellow recruiters, assisted candidates in securing positions as Information Technology professionals in the Investment Banking arena.
Waiter/Captain
Gotham Bar & Grill, Picholine, An American Place, East of Eighth, Cafe Boulud, Merlot, Bright Food Shop, Jean Georges, Uncle Jack's Steakhouse
New York, NY
August 1993 to September 2000 (7 years, 1 month)
Intense customer service interaction orchestrating all aspects of guests' dining experience - from inputting orders, to knowing ingredients lists, grape varietals and producers, timing courses and interacting with other areas (management, bartenders, food runners, busboys and kitchen staff).
Dispatcher, Advice Line Representative
Triad Systems Corporation
Livermore, CA
August 1989 to June 1993
Starting in Dispatch where I routed incoming calls from corporate and outside parties, I was promoted to the position of Advice Line Representative where I would troubleshoot issues related to the company's proprietary software.
Switchboard Operator/Receptionist
Central Diagnostic Laboratory
Oxnard, CA
April 1985 to September 1985 (5 months)
Answered and routed calls from corporate employees and incoming clients and other individuals, greeted and processed individuals who had business with the lab.
Call Center Representative
McDonnell Douglas Credit Card Operations Center
Irvine, CA
June 1983 to November 1983
Answered and processed incoming calls from credit card holders related to questions regarding billing, credit limits, lost/stolen cards, address changes, etc...
Education
1978-1980
California Baptist College Riverside, CA
Music/English
1972-1973
Cabrillo College Aptos, CA
Music
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