Manager Customer Service
Resume:
Career Objective
To obtain a career opportunity within an established organization where my dedication, hard work, and meticulous work ethic, will grant me a position of substantial responsibility
Summary of Qualifications
Proficiency in all Microsoft programs which include Microsoft Word, PowerPoint, Excel, and Access
Military service
Communicates and understands tasks and orders easily
Not afraid to ask questions if something is unclear
Able to competently operate HP copier machines
Knowledge of and experience with the operation of a manual and electric pallet jack
Knowledge of and experience with using the electric fork lift.
Fork lift certification
Very meticulous
Knowledge in numerous secretarial duties such as filing, answering multiple line telephones, and customer service.
Starbucks
5340 West 34th street
Houston TX, 77092
Barista
Manager- Aryelle Bertoni
August 28, 2015-present
As a Barista
A.Develops enthusiastically satisfied customers all of the time
B.Welcomes and connects with every customer.
C.Discover customer's needs and appropriately suggests product with every customer to enhance service and meet sales goals.
D.Offers customers demonstrations and samples using brewing equipment.
E.Creates opportunities for the customer to interact with the product.
F. Responds to customer's needs and says "thank you" to every customer
G.Demonstrates the "Just Say Yes" behavior by taking care of customer's needs.
H.Provides quality beverages consistently for all customers
I. Prepares Starbucks beverages to standard.
J. Follows health, safety, and sanitation guidelines for all products.
K.Maintains quality store operations
L.Follows store policies and procedures for operational flow at each station.
M.Follows standards for merchandising, stocking, rotating, and storing all products.
N.Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards and works as a store team member.
O.Presents oneself professionally and demonstrates clear communication by using Star Skills with all customers and partner interactions.
P.Contributes to store's profitability
Q.Follows cash handling procedures and cash register policies.
R.Follows inventory stocking and recording guidelines.
S. Contributions to store goals for increasing sales and improving profits.
T.Takes responsibility to learn all aspects of the barista position
U.Is responsible for self-initiated learning.
V.Learns and demonstrates creating the Starbucks Experience.
W.Learns and demonstrates all performance standards listed in the Core Learning Journey Guides
Faust Distributing
10040 East Freeway
Houston TX, 77029
Merchandiser/Warehouseman
Manager- Jayme Lumpkin
March 17, 2012-March 3, 2015
Reason for Leaving- Joined the Military
As a merchandiser
A.Stocking all available items for customer consumption
B.Building displays creating extra buying power and ensuring customer appeal
C.Upholding the brand with proper rotation and freshness of all items
D.Developing and maintaining meaningful relationships with managers and other important persons
As a warehouseman
A.Proper date and package rotation of all products within the warehouse
B.Building pallets of product for delivery and distribution the next day
C.Loading and unloading trucks of fresh products and dunnage (which are pallets sent back to a supplier for reimbursement) delivered from or to the supplier to our warehouse that must be inventoried and placed within appropriate locations
D.Loading and unloading trucks using pallet jacks both electric and manual
E.Electric fork lift operator certification obtained within four months of employment to gain more trust and responsibility so one day I could step into a manager’s position.
Coca-Cola Refreshments
3706 North Frazier Street
Conroe TX, 77303
Merchandiser
Manager- Jacob Wilson
December 12, 2006- March 10, 2012
Reason for Leaving- Seeking Greater Opportunity
As a stocker
A.I was in charge of inventory control by ensuring products were in the proper location and accounted for
B.Assisted in the ordering and receiving of product from grocery supply
C.Maintained proper rotation and freshness of all items stocked
As a Display Builder
A.Build visual works of art to entice patrons to purchase the product or products on display
B.Upholding the brand with proper rotation and freshness of all items
C.Developing and maintaining relationships with managers and other important persons
D.Filling and cleaning all CCR coolers for the placement of 20oz bottles
Wal-Mart
121 Highway 332 West
Lake Jackson TX, 77566
Overnight Stocker
Manager- Tommy Birch
2004-December 8, 2006
Reason for Leaving- Seeking Greater Opportunity
As a stocker
A.I was in charge of inventory control by ensuring products were in the proper location and accounted for
B.Assisted in the ordering and receiving of product from grocery supply
C.Maintained proper rotation and freshness of all items stocked
As a lot attendant
A.Responsible for the safety of all customers vehicles while they shopped
B.Responsible for the cleanliness of the parking lot that means all trash and possible hazards to customers or their vehicles were to be promptly removed.
Responsible for gathering all the shopping carts so the customers could use this asset as they shopped and to prevent damage to vehicles
Family Dollar
307 South Brazosport blvd
Freeport TX, 77541
Associate/Cashier
Manager- Shenay White
2002-2003
Reason for Leaving- College
As a cashier
A.maintained clean and orderly checkout areas
B.Greeted customers entering establishments
C.Receive payments my cash, check, credit cards, vouchers, or automatic debits
D.Issue receipts, refunds, credits, or change due to customers
E.Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
As a stocker
A.I was in charge of inventory control by ensuring products were in the proper location and accounted for
B.Assisted in the ordering and receiving of product from grocery supply
C.Maintained proper rotation and freshness of all items stocked
As a lot attendant
A.Responsible for the safety of all customers vehicles while they shopped
B.Responsible for the cleanliness of the parking lot that means all trash and possible hazards to customers or their vehicles were to be promptly removed.
C.Responsible for gathering all the shopping carts so the customers could use this asset as they shopped and to prevent damage to vehicles.
Tony Baywood Foods
301 South Brazosport blvd
Freeport TX, 77541
Sacker/Stocker
Manager- Ronnie Pace
September 2000-August 2001
Reason for Leaving- Senior year of high school
As a sacker
A.I talked directly with customers. Being friendly and approachable while bagging groceries and helping people out to their car is necessary.
B.Quickly decided which items will fit in the bag without damaging the food or ripping the bag.
As a stocker
A.I was in charge of inventory control by ensuring products were in the proper location and accounted for
B.Assisted in the ordering and receiving of product from grocery supply
C.Maintained proper rotation and freshness of all items stocked
Church’s Chicken
1001 North Brazosport blvd
Freeport TX, 77541
Associate/Cashier
Manager- Debbie
March 13, 1999-2000
Reason for leaving- Family Obligations
As an associate
A.Responsible for the prevention and spread of illness from bacteria by disinfection and sanitization of all dishes and utensils used throughout the day to prepare food.
B.Upheld all health code regulations by decontamination of all surfaces within the dining area so patrons of the establishment could enjoy their meals without fear of sickness.
C.Assisted in the preparation of cuisine by following all necessary guidelines and codes for the prevention and spread of illness and proper food preparation per Article 81 for all sides and main dishes for all customers.
As a cashier
A.maintained clean and orderly checkout areas
B.Greeted customers entering establishments
C.Receive payments my cash, check, credit cards, vouchers, or automatic debits
D.Issue receipts, refunds, credits, or change due to customers
E.Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Education History
Huntsville High School- Graduated on July 1, 2002 at Sam Houston State University’s Bowers Stadium in Huntsville, Texas
Brazosport Community College-located in Lake Jackson, Texas attended from fall semester of 2002- spring semester 2003 taking required prerequisite courses for Physical Therapy Program.
Lonestar Community College- located in The Woodlands, Texas attended from fall semester of 2007- fall semester of 2009 completing required prerequisite courses for Physical Therapy Program.
The College of Health Care Professionals- located in Houston, Texas currently attending classes for the LMRT certificate program.
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