Technical Support Information Technology

Arthur Heemer *** Michigan St. Walkerton, IN ***** 574-***-**** ********@*****.***

Objectives

To obtain a mentally challenging position, providing technical support and security consultation in an environment, where there is growth potential and an avenue to implement all of the knowledge base obtained during my education in a real world setting.

Education ITT Technical Institute, South Bend, IN

Graduated March 2013 Associates of Applied Computer Science, Computer Networking Systems

•Highest Honors Award, 3.96 GPA/Salutatorian for School Of I.T.

•National Technical Honor Society Member

•Student Council Senator for the Information Technology Department

•Student Tutor, Peer Mentor, & Ethical Hacking Club Member

Work Experience:

April-August 2013~R2 Diagnostics. 1801 Commerce Drive, South Bend, IN 46628 574-***-****. Lab Technician

April-August 2013~U.S. Security Associates. 200 Mansell Court Fifth Floor Roswell, GA 30076. 770-***-****. Security Officer

August-November 2013 microIntegration. 506 W. South St., Suite 210 South Bend, IN 46601 574-***-****. Network Engineer

November 2013-April 2014 Tier I & II Private Consulting for Security and Computers, Self-employed

April 2014~ McDonald’s. 801 Roosevelt Rd, Walkerton, IN 46574 574-***-****. Grill Cook

April 2014- September 2014~Casey's General Store.200 Roosevelt Rd, Walkerton, IN 46574 574-***-****. Cook

September 2014-January 2015 Alliance iCommunications 53702 Generations Dr. South Bend, IN, 46635. Emergency Roadside Dispatcher

February 2015-June 2015 Microtel 222 S Dixie Way, South Bend, IN 46637 Front Desk Asc.

June 2015-November 2015 The AME Group 219 N Dixie Way, South Bend, IN 46637 PC Support Technician

May 2016-Present Modern Door 1300 Virginia St, Walkerton, IN 46574 Line Leader

Experience

•Windows 7,8,10 Trained in installation, configuration, implementation & troubleshooting

•Active Directory experience in configuration, administration & troubleshooting

•Office 365 Trained in configuration, implementation & administration

•Windows Server experience in installation, configuration, implementation & troubleshooting

•Apple/Unix experience in installation, configuration, implementation & troubleshooting

•Android operating systems administration & implementation for numerous devices/platforms

•Network topology design, logical & physical repair/implementation, and administration

Skills & Achievements

•Ability to research, learn, & re-teach almost any subject

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