Sales Customer Service

Manzoor Qadar

marketing advertising consultant - qadman

Brampton, ON

*******.*@******.*** -647-***-****

LANGUAGES: French, English (written and spoken).

PROFESSIONAL EXPERIENCE

CUSTOMER EXPERIENCE SPECIALIST

loyaltyone /air miles, Mississauga 2016-Present

Provide differentiated service based on specific customer profiles

Effectively diagnose customer needs via phone

Deliver relevant and innovated solutions that demonstrate brand values

MARKETING ADVERTISING CONSULTANT

Qadman advertising, Toronto 2009-Present

Successfully created a startup company in advertising and marketing

Responsible for management of all operations, production scheduling & delivery, administrative activities

Developed and managed marketing and advertising strategies and services

(B2B and B2C clients)

Team lead, client account management and branding

SALES FIELD REPRESENTATIVE

adt, Montreal 2012-2013

Marketing and sales of ADT services and products

Identify prospects utilizing lead generation techniques

Present sales presentation to prospects, follow-up & complete all paperwork

MARKETING FIELD REPRESENTATIVE

Sony Canada, Montreal 2010-2012

Marketing and sales of new products at retail and event specific campaigns

Creating dynamic customer experiences to motivate sales & maintain brand image

Encourage consumer participation through demonstration of products

Communication and reporting of feedback from consumers

Attained top 5 sales representative position within Canada within specific campaign

STATISTICAL FIELD RESEARCHER 2011

Statistics Canada, Montreal

Conducting personal interviews with local residents

Gathering information and completing census questionnaires

Conducting follow-up questionnaires with individuals by phone

DIRECT MARKETING PRODUCTION COORDINATOR 2008

Canada Direct, Saint-Laurent

Schedule and coordinate flow of work within departments

Production planning of personnel and production details

Coordinate with bilingual project teams and clients

Ensure direct marketing campaign requirements

ACCOUNTS REPRESENTATIVE 2007 – 2008

Bell Canada, Laval

Protect company revenues within B2B SMB customers, negotiate & mediate

Update records, multi-tasking, problem solving & customer service

Rapidly promoted within departments in a short period of time

Successfully initiated changes to improve processes within the department

Primarily dealings within SMB environment

EDUCATIONAL BACKGROUND

Bachelors of Commerce (Major in Marketing) 2010

CONCORDIA UNIVERSITY (JOHN MOLSON SCHOOL OF BUSINESS), Montreal

DEC in Commerce 2000

Vanier College, Montreal

AREAS OF EXPERTISE

Strong communication and interpersonal skills

Development, project planning, scheduling & resource planning

Exceptional analytical & problem solving skills

Graphic design skills

Proficient in Adobe (Photoshop, Publisher), Social Media, SEO Marketing, Wordpress

Negotiation, persuasion skills and client management skills

Excellent presentation, public speaking skills & leadership skills

Goal-oriented and proactive

Contact this candidate