Customer Service Data Entry

PRAVESH CHANDRA JOSHI

Tel: 098********, ~ Email: ***************@*****.***

To work in an organization offering a responsible, challenging and Creative

work profile, conductive works culture and a continuous Learning

environment where my knowledge and professional Experience can be utilized.

Professional Synopsis

> Proficient in handling computer software problems.

> Proficient in managing & leading teams for running successful process

operations & experience of developing procedures, service standards for

business excellence.

> Expertise in handling process management functions in compliance with set

guidelines.

> Possess excellent interpersonal, communication and organisational skills

with proven abilities in team management, training & development,

customer relationship management and planning.

> Sound knowledge of E-Commerce, Web Designing.

> Sound Knowledge of Tally Accounting.

> Expertise in Computer Hardware and Networking.

Organisational Experience

> TWO years worked in AG COMPUTERS PVT. LTD. As front

office.

> TWO year worked in RELIGARE SECURITIES LTD. As R.M.

post.

> Working in Ghosh & Ghosh consultant as a Sales ex.

Key Result Areas;

Process Management:

> Monitoring the overall functioning of Computer Operations. Identifying

improvement areas and implementing adequate measures to maximise

satisfaction level.

> Setting out quality standards and conducting regular quality audits for

various operations, ensuring high-quality results.

Operations Management:

> Proved result oriented work related to computer data entry, net working

operations.

Customer Relationship Management:

> Identifying and networking with prospective clients, generating business

from the existing accounts and achieving profitability and increased

sales growth.

> Building and maintaining healthy business relations with major clients,

ensuring customer satisfaction by achieving delivery & service quality

norms.

> Supervising customer service operations for rendering and achieving

quality services; providing first line customer support by answering

queries & resolving issues, ensuring minimum TAT.

Highlights;

> Data entry in computer with speed and accuracy.

> Well aware with TALLY Accounting

> Sound and updated knowledge of net working and E-Commerce

Academia

Graduate

PROFESSIONAL QUALIFICATION

> Diploma in Computer Software from S.T.E.G. Ghaziabad

> Diploma in E-Commerce and Web Designing from S.T.E.G. Ghaziabad

> TALLY (6.3)

Diploma in Computer Hardware and Networking. From JETKING.

Personal Profile

Date of Birth : 27th September 1984

Father's name : Mr. D.C. Joshi

Present Address : Park Square 4/5 H-2 H.I.G. FLATS SEC.2 Rajender

Nagar

Sahibabad, Ghaziabad UP-201005

Permanent Address : C/o DC Joshi, Joint Director, RAC, DRDO, Lucknow Road,

Timarpur, and Delhi- 110054

STRENGHT : Hardworking, Good listener, Excellent learner,

Punctual about time

Hobbies : Love to travel, Listen bolly wood music, Surfing

the net and Goout with friends

PASSPORT NO : K0431014

Current CTC : 16000+ Inc.

Expected CTC : NEGOTIABLE

Contact No. : 989*******,

I hereby declare that I will service anywhere in India as per

requirements of job

Place

Date

(PRAVESH CHANDRA JOSHI)

Contact this candidate