Engineer Customer

ROBERT J. O’BRIEN JR.

Columbus, OH *****

https://www.linkedin.com/in/robert-o-brien-jr-36b994104

**************@*****.*** 614-***-****

ENGINEERING EQUIPMENT AND OPERATIONS MANAGER

Enhance Operations Service and Delivery Efficiently Furbish Personnel and Process Motivated, results and goal oriented troubleshooter, with proven history of managing engineers, laboratory equipment and networks via strong communication, problem solving, training and development skills. Proficiently lead engineering and installation activities, optimizing hardware / software deployments. Eager collaborator passionate about commitments and knowledge transfer. Optimistic, flexible leader, attentive to company goals while delivering the highest levels of service. Competencies:

PROFESSIONAL EXPERIENCE

ALCATEL-LUCENT (ALU) 2005 – 2015

Wireless Lab Manager, Dublin, OH 2014 – 2015

Utilized effective listening and communications skills, while conceptualizing the implementation of lab configurations. Managed wireless lab networks, supported 30+ engineers and following hardware:

• Administered 5ESS support, maintenance, hardware / software updates, ROP monitoring and alarm resolution; ensuring 100% switch availability to all engineering projects.

• Ordered, received and installed LTE, WCDMA, CDMA hardware, preserving 100% on time engineering validation, training and testing to accommodate customer deployment schedules.

• Managed AC, -48V, 24V, power distribution systems, enabling 100% of power to lab, wireless product and all ancillary equipment, allowing for functional testing lab and training environment.

• Designed and implemented fiber optic, GPS network and power runs, creating lab network capable of testing 100% of customer configurations and feature requests.

• Managed lab test equipment, tools, inventory ordering, organization and distribution; providing efficient testing and training environment for all engineering activities.

• Engaged EH&S practices, resulting in 0 on-the-job accidents.

• Implemented ISO, ESD and NSA practices, maintaining 100% corporate certifications. Network Engineer, Columbus / Dublin, OH 2007 – 2014 Implemented installation and integration procedures for 1000s of customer sites.

• Supported 100s of engineers, installation and customer personnel for flawless mass deployment of LTE, WCDMA, hardware / software product and features in North American wireless networks.

• Instructed courseware to 100s of management, engineering, installation, and customer personnel; completing 100% of requests for effectively trained workforce.

• Travelled to dozens of markets supporting new hardware implementation and troubleshoot issues, resulting in accommodation of 100% of customer requests and problem resolution.

• Developed new product documentation and product corrective action bulletins, improving quality.

• Achieved and maintained high level of customer satisfaction by providing stable support network.

- Facilities Design and Maintenance - Maintenance Improvement Implementation

Quality & Process Improvements Product Development & Introduction

Documentation & Training Development Service & Training Delivery

Ordering & Inventory Management Compliance Testing

Remote & Field Technical Support Calibration, ISO, ESD Processes

Cross Functional Team Leader Environmental Health & Safety ROBERT J. O’BRIEN JR. **************@*****.*** PAGE TWO ALCATEL-LUCENT (ALU) (Continued)

Wireless Engineer, Columbus, OH 2005 – 2007

Provided high level technical support, improving product quality and customer relationships.

• Consolidated support network for hardware and software rollout to multiple customer markets, expanding product sales, consistent network growth and improved customer relationships.

• Travelled to many markets for field support of hardware migration to new configurations, helping customers enhance network coverage and increase revenues.

• Instructed technical courseware to engineering, installation, customer and contractor personnel, maintaining over 90% satisfaction on student survey forms.

• Developed product documentation and training, improving installation and integration process.

• Engineered remote integration process and procedure implementation, reducing costs by 50%.

• Trained engineering, installation and customer personnel in proper remote integration techniques for wireless hardware, increasing product quality, process efficiency and customer service.

• Supported product, project and customer personnel, improving cellular product integration by 500%. ADDITIONAL PROFESSIONAL EXPERIENCE

LUCENT TECHNOLOGIES, Columbus, OH

Integration Engineer

Performed Wireless Integration Engineering support including Call center support engineer providing 24/7 wireless technical support to engineering, installation and customer personnel, allowing real time troubleshooting and problem resolution.

LUCENT TECHNOLOGIES BELL LABS INNOVATIONS, Columbus, OH Frame Electrical Engineer

Held Leader of Frame Electrical design responsibility for new CDMA cabinet configurations. Conceptualize and implement new schematic drawing generation, maintenance and updates. AT&T BELL LABS, Columbus, OH

Research & Development Lab Manager

Leadership role, setting / achieving goals for efficient lab growth and cost reduction activity. Designed, built and verified test fixtures, circuit board prototypes and hardware models. Planned and managed multiple laboratory relocations to accommodate expansion of research and development and cost reduction engineering activities. AT&T CORPORATE EDUCATION TRAINING CENTER, Dublin, OH Product Documentation and Training Specialist

Lead instructor for application processor curriculum at corporate education and training center. Travelled to customer markets and instructed / delivered hands-on technical training to customer personnel. EDUCATION

Bachelor of Science, Electrical and Electronic Engineering, DeVry University, Columbus, OH CERTIFICATIONS

ESD certification annually

ISO 9000 certification support

InfoMapping for document development

Previous HVAC certification

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