Customer Service Data

US Army Veteran with *+ years of experience as a Network Support Specialist

Customer service-oriented with the ability to rapidly troubleshoot and resolve customer issues to keep systems operational

Proven record of attendance

Skilled in installing hardware/software in both desktop and mobile platforms

Maintain priorities of projects and issue to address customer and organizational needs at all levels

Complies with organizational policies and rules

Experienced in conducting and maintaining inventory and configuration controls

Proven history of professional workplace behaviors

Knowledgeable instate of the art microcomputer technologies and configurations

Extensive network device experience

Drug-free work history

Trouble ticket and help desk experience

Adheres to the Chain of Command

Specialized Training

Informational and physical security, diversity, desktop support, systems administration, professional ethics, customer service, Hardware and Software configurations, recordkeeping and administration

Professional Experience

Data Center Technician MileStone Data Center May 2016-Present Quincy, WA

Prepared and Deployed Networking Devices for Data Center Infrastructure

Use CAT 5, CAT 6 and Fiber cables to wire networking devices to Data Center Infrastructure

Interact with Data Center Management, property management, and staff on projects and efforts

Provide support for a variety of projects within the Data Center

Perform preventative maintenance and repairs on general facilities equipment

Site Services Technician Microsoft Data Center June2015 – February 2016 Cheyenne, WY

Monitor and control service ticket activity, customer calls and Service Level Agreement priorities

Resolve Technical problems with hardware, and software connectivity; Performed Server hardware installation and Server Network configuration

Performed VLAN adjustments of Networking Devices

Trouble shoot and monitored network connectivity of fiber optics and copper cabling

Performed physical hardware audits

Performed hardware warranty/ RMA requests

Coordinate deliveries and transport request

Performed physical material packaging and shipping of IT products, and basic logistical task

Performed system network configuration on Windows Server 2012

Monitor and performed configuration of system ILO

Performed system network security administrative tasks, including validating system administrators and authorized users

Consulted with IT security experts to inform customers of potential problems

Assessed systems security design methodologies, such as computer software programs to improve quality or compliance with policy

Performed hard drive swaps and server hardware replacements

Network Administrator Konig Investments June 2009- May 2012 Grover, CO

Maintained networking Infrastructure and devices

Connected devices to network, and performed installations of networking operating systems

Added and removed users on the network using Windows Server 2012

Created group policies for users on the network

Bone Stripper Swift Company June 2008- April 2009 Greeley, CO

Utilized precision equipment to process meat products

Binder Grand River Printing and Imaging John April 2006- April 2007 Belleville, MI

Utilized bindery equipment to bind client data and images for distribution

Military Experience

Honorable Discharge United States Army January 2003- January 2006

Decontamination of personnel and equipment

Used turbine engines to create smoke hazes for concealment

Conducted supervisory inventories and preventative maintenance check services of equipment

Utilized computer data base systems to organized trainings

Upgraded computer desktop operating systems to maintain computer functionality

Trained hundreds of soldiers on chemical and hazmat safety

Education

Microsoft Network Administration, Associate Degree

Front Range Community College, Fort Collins, CO 2015

Completed A+ Certification Preparation Course

Completed Intro to Networking Course

Completed Networking Fundamentals Course

Completed Local Area Networks Course

Completed Management of Information Systems Course

Completed Database Design and Development Course

Completed SQL Database Course

Completed Access Database Course

Completed Unix OS course

Completed Intro to PC Applications Course

Completed Linux OS course

Completed Windows Server 2012 R2 Course

Completed Wireless Local Area Networks Course

Completed Network Security Course

Completed Word 2013 Course

Completed Information Systems Course

Completed Windows Configuration Course

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