Microsoft Office Technical Support

PROFESSIONAL SUMMARY

Microsoft Certified IT professional with experience operating system troubleshooting, PC assembly, Active Directory, Group Policy, Permissions, Password Reset, Servers, Connectivity, and technical support coupled with a passion to learn and grow in the IT Industry.

EDUCATION Brensten Education: Associates of Applied Science Computer Support Specialist & Network Administration 7/2015

CERTIFICATIONS

SDP: Service Desk Professional, MTA: Security Fundamentals, MTA: OS Fundamentals

In process: MCTS: Windows 7 Configuration, MTA: Network Fundamentals, Windows Server Fundamentals

TECHNICAL SKILLS

Windows Operating System Installations: Windows XP, Windows Vista, Windows 7 & Networking

Network and TCP/IP, IPv4 and IPv6 configuration and troubleshooting

Networking hardware and devices, including switches and routers

Wired and Wireless Networking / 802.11 Standards, types of network security (WPA/WEP/802.1X etc.), point-to-point (P2P) wireless

LAN: perimeter networks; addressing; reserved address ranges for local use (including local loopback ip), VLANs; wired & wireless LAN N

Microsoft Office 2010 Product Support: Outlook, Word, Excel, PowerPoint, Access

Connecting Microsoft Office Outlook 2010 to Microsoft Exchange

VMware Workstation, (Microsoft WDS and Symantec Ghost), VMnet configurations

Data Backup and Restoration Procedures

File and Permission Management

Adding/removing computer hardware, hardware support and troubleshooting

PROFESSIONAL EXPERIENCE

Envoy Airlines (American Airlines) 09/2015-03/2016

Milwaukee,WI Office

Ramp Agent

Airline flight crews need ramp agents to safely guide their planes into gates and then push them back out again. Ramp agents are also responsible for all ground servicing of a commercial airliner, including loading and unloading of baggage and cargo. Ramp agents typically operate a variety of machinery and equipment, including baggage loader belts, diesel pushback tractors and small baggage cart tugs. In cold weather, ramp agents operate aircraft deicing trucks, working aloft to spray deicer fluids on assigned airliners.

PDS - Deployment Technician, IT

Installed standard hardware and software platforms and systems 9/2015 – 12/2015

Received, staged and tracked IT equipment and tools

Conducted pilots of installation process and procedures for retail equipment

Configured and installed desktop peripherals and network technologies

Maintained equipment inventory controls and systems

Provided complete recoverability of systems and applications

Managed the installation of new hardware and software

Resolved support issues and concerns with computer systems

Aurora Health Care – Loss Prevention Officer (Dispatcher) 10/2009 - 06/2015

Processed calls requesting assistance and dispatches security officers utilizing the two-way radio system

Monitored CCTV system to detect criminal activity and dispatched officers when suspicious activity is noted

Documented all observations and unusual incidents

Carried out investigations and gathered evidence utilizing the video management software application

Provided assistance to individuals with disabilities

State of Wisconsin – Correctional Officer 10/2001 - 06/2009

Preserved order and safety among the inmate population by ensuring the prisoners are following the rules at all times

Enforced institutional rules and Standard Operation Procedures (SOP), and confronted prisoners who violated rules

Performed inspections and searches of the physical premises and cells by checking for contraband and compliance

Supervised prisoners to maintain general order during daily activities, work assignments and programming

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