Manager Technician

AL MCMILLAN

*** *. ****** **.

Grandview, Texas

(Cell) 817-***-****

(Work) 972-***-****

**.********@*****.***

SUMMARY OF QUALIFICATIONS

I am a highly qualified professional with extensive experience in all areas of Information System technology, Telecommunication, and System Test. Recognized for extremely broad and well-versed engineering versatility. Skilled problem solver and concise communicator while meeting demanding budgets and deadlines. I have a comprehensive background involving project management, contract negotiations, cost reductions, facility management, network design, system test, and system analysis. I continually strive for perfection in spearheading and managing special projects with diverse technical challenges, and commitment to professional excellence.

SUMMARY OF SKILLS

I am experienced in Cisco switches, routers, firewalls, and ATM, ADSL DSLAMS, VOIP severs, PPOA/PPOE, RFC 1483 Bridge/routed networks. I have used all standard protocol analyzers on a regular basis in performing my job duties which included testing of firewalls, and wireless networking in 802.11B, 802.11G, and 802.11A format. I have configured and placed into operation 3 separate VOIP servers (SIP, H323). In addition, I use most standard lab test equipment, which includes Tekelec, SMARTBITS, Oscilloscopes, Chariot test software, Data loggers and creating windows 2003 servers. I have expertise in all areas of Telecommunication and UNIX including documenting and mapping the different networks I have built.

TECHNICAL/COMPUTER

DSX-1 to Oc-12 Multiplexers, STP Switching Networks and Systems, Network Design with Cisco routers, Data Interfaces and modems, SS7, Frame Relay, X.25 protocol, TCP/IP, Microsoft: Project, Access, Excel, Word, Viso, Adobe Product family

PROFESSIONAL EXPERIENCE

PepsiCo INC. 10/05-Current

Plano Data Center

7701D Legacy Dr. Plano, Texas

Voice Analysis

As a Voice Analysis for PepsiCo Enterprise voice network I was a 3nd lever team member responsible for all aspects of supporting Frito-Lay, Quaker, and PepsiCo diverse VOIP and TDM networks. This included all aspects of voice support, program management for TDM site conversion to Cisco VOIP Call Manager, Diagnostic support of both TDM and VOIP trouble sites on a respond to on-call status. I was

I was responsible for performing Cisco Call Manager configuration, and Unity Voice Mail configuration site conversion to VOIP sites.

• I was responsible for Avaya support both in the United State and Canada.

I continue to perform on going maintenance of converted site for changes in configurations, i.e. employee changes in voice mail and new employees.

Preformed site maintenance and problem escalation for both Avaya and Cisco sites during on-call status.

I was a team member for setting up support systems for the Cisco Call Manager i.e. billing systems, carrier management, and report management.

Subject Matter Expert for Cisco analog gates and door entry.

3rd level Cisco VOIP escalation point for Cisco voice operation.

A+ SuperTech 02/05-10/05

970 N. Highway 67 Cedar Hill, Texas

Lead Support Technician

I performed field repairs to hardware, software, and peripheral equipment, following design and installation specifications at customer location. I was assigned main server field support due to my experience. Supervised and coordinated workers engaged in problem-solving, monitoring, and installing all field equipment and software. Preformed on-site training of new technicians dispatched to the field.

Preformed office administrated duties

Increased the scope of supported equipment

Improved the overall quality of on-site calls

Texas Instruments Corporation, Dallas, Texas 8/04-02/05

Broadband Communication Group

12500 TI Blvd. Dallas Texas

AR7 TEST Platform Lead

As the Platform Test lead I was responsible for planning/schedule, writing and executing the system quality test plan. I coordinated multiple testers in both Dallas and San Jose to expedited testing of major releases. I directly supported my customer base of direct customers, developers, and managers in the quality testing process. I served as the SQA Core Team member assisting with the quality of the entire development process. In addition, I provided direct Lab and software development team support in re-creating test cases that showed problems during the final Q/A test cycle.

Developed Major Software Release Test plans

Coordinated testing between San Jose and Dallas Labs

Developed Minor Patch Software Release Test plan to expedite testing

Coordinated testing for the AR-7 platform between Dallas and San Jose

Improved the overall quality of testing by instituting new tests

Uniden America Corporation, Fort Worth, Texas 9/01 -8/04

4700 Amon Carter Blvd. Fort Worth, Texas

TEST / LAB Manager,

As a working Manager with reporting Network Test Engineers, I was responsible for an ATM (OC-3) based ADSL switch with multiple virtual networks, and multiple VOIP networks. The mission statement for our switch is to simulate all possible network configurations for test purposes. Including, but not limited to 3 ADSL DSLAMS, VODSL (3 voice gateways), PPOA/PPOE, RFC1483 bridge/routed, and 3 VOIP networks. As the manager my duties included all aspects of design, network configuration, and testing for my customer base of software development engineers.

Accomplishments:

Increased system uptime by over300 percent.

Successfully base line the ATM switch network characteristic for standardized testing.

Implemented PSTN access through a public GR303 trunk group into the system.

Managed limited resources by constant system reconfiguration (configuration on demand).

Decreased monthly system costs by 25 percent.

Uniden America Corporation, of Fort Worth, Texas Purchased BROADBAND GATEWAYS, of Richardson, Texas

BROADBAND GATEWAYS,

Richardson, Texas 10/99 -9/01

Systems Integration Lab Manager,

As a working Manager with a reporting Network Engineer, and a Network Technician, I was responsible for an ATM (OC-3) based ADSL switch with multiple virtual networks. The mission statement for our switch is to simulate all possible network configurations for test purposes. Including, but not limited to 3 ADSL DSLAMS, VODSL (3 voice gateways), PPOA/PPOE, RFC1483 bridge/routed, and VOIP. As the manager my duties included all aspects of design and network configuration for my customer base of eighty software engineers.

Accomplishments:

Increased system uptime by over300 percent.

Successfully base line the ATM switch network characteristic for standardized testing.

Implemented PSTN access through a public GR303 trunk group into the system.

Managed limited resources by constant system reconfiguration (configuration on demand).

Decreased monthly system costs by25 percent.

Implemented both a PPOE and a PPOA virtual network by using a Redback router in conjunction with our Cisco 7200 router.

I provided all voice gateways and PSTN access to all customers by configuring multiple voice networks.

Successfully converted voice trunk groups to simulation by installing a class 5 simulator (Abacus)

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@TRACK COMUNICATIONS Inc.,

Richardson, Texas 09/96 –10/99

Corporate Communication Manager,

I managed multiple responsibilities involving the development of technical requirement proposals and design of Central Office cellular switch. I was required to provide heavy interface with carriers to develop relationships ensuring successful RFP contract negotiations. Perform extensive carrier analysis and proposal evaluation as well as make recommendations to director/senior-level management staff of company. I was responsible for ordering all local and IXC connections for @Track Communications including special project requirements such as our OC-12 Multiplexers. In addition, I directed the total scope of engineering support for operations center including troubleshooting of all circuitry problems and facility management responsibilities.

Accomplishments:

Promoted to position following successful completion of intense, high-priority special project to build facility and move custom switch to new location.

Received NSC Project Award for outstanding performance in Switching Project

Recipient of “Presidents Award" - selected for Excellence in attitude by CEO and senior Management

Spearheaded RFP that will save company over $1.3 million annually over life of the contract

Reconcile over $400,000 in long distance bills monthly, and recovered over $100,000 in costs

I was recognized by MCI engineering team for providing “one-solution” project management expertise for switch cutover project that generated $50 million yearly revenue.

Exceptionally broad technical background led to being recruited by company

DSC COMMUNICATIONS INC.,

Plano, Texas 9/89 – 9/96

Reliability Engineering Technician:

Performed environmental and EMC/EMI compliance testing including thermal profiling of Sparc-based LAN for cellular HLR systems as well as made design improvement recommendations.

Accomplishments:

Handled installation and implementation of special test configurations including Solaris-based sever systems

Hired as System Technician and rapidly promoted due to performance

AVANTI COMMUNICATIONS CORPORATION,

Newport, Rhode Island 10/86-9/89

Area Support Supervisor:

Managed and directed Southeastern region including administrative and technical requirements. I was in charge of a staff of 8 field technician including hiring, training, scheduling and evaluating performance. I Handled pre sales support for technical design as well as continued support following implementation of contracts. This position required I give the customer presentations for service, and negotiate service contracts.

MTECH CORPORATION,

Dallas, Texas 1984-1986

Senior Telecommunications Technician:

FIRST TEXAS COMPUTER CORPORATION, Addison, Texas 1982-1984 Telecommunication Technician:

U.S. NAVY, Pentagon 1978-1982

Data System Technician:

Top Secret Clearance (Sensitive Intelligent and Cryptology)

EDUCATIONAL BACKGROUND

NAVY DATA SYSTEM SCHOOL, Mare Island, California

Computer Engineering

PROFESSIONAL TRAINING

Racal Milgo, Sun Server (4000), Avanti Communications, DSC STP, 600, 600C, 600E, Cisco routers and switches, Global Knowledge: Cisco Call Manager and VOIP

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