Data Quality Control

ESTHER H JOHN

Baytown, TX ***** • Cell: 281-***-**** • *********@*****.***

PROFESSIONAL SUMMARY

Dedicated, Self-starter experienced in Reporting, Data Analysis and Project support.

SKILL,

Microsoft Office Advanced Level Proficiency, including Excel and Access. Intermediate Proficiency in SQL, VBA and SAS

WORK HISTORY

Operations Analyst-Full Time

Manhattan Insurance Group - Houston, TX 08/2015 - 06/2016

Reporting: Provide production reporting on a daily, weekly and monthly basis to help department managers and executives, analyze day to day operations, identify issues, anticipate production changes, and forecast staffing needs. Maintain Reinsurance Database and Ad-hoc reporting including Income Analysis to support decision-making.

Life Administration: Analyze product and Life Policy data to process necessary updates and adjustments on individual Policies, also Systems Analysis to support Life Policy Administration

Project Assistant-Full Time

First Investors - Houston, TX 05/2014 - 08/2015

Create and maintain Daily, Monthly and Quarterly Production reports

Review and update process workflow charts

Manage entry and removal of contracts in Loan Origination system

Extract and analyze data for short-term decision-making

Design automated forms for quality control

Provide Project Support to Director Of Operations and problem solving to support Sales functions

Enrollment/Quality Control Officer-Contract

Government of the Commonwealth of Dominica - Dominica 09/2013 - 04/2014

Screen and Interview applicants for processing of National ID Card

Verify Civilian documents, Finger-print, photo and signature capture

Data verification and entry

Prepare monthly status reports to prepare recommendations.

Data/Contracts Processor-Temporary

ADT Security Services - Dallas, TX 03/2012 - 12/2012

Verify Security System contracts for Small Business, Home and CCTV installations

Setup application codes for contracts into system

Create new customer shells

Upgrade customer accounts

Process electronic payments

EDUCATION

BBA: Information Systems

Midwestern State University - Wichita Falls, TX

12/2011

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