Customer Service Representative

Megan Zimmerman 262-***-****

***** * ********** ***, *** Berlin WI 53146 ***************@*****.***

Education

Vici Beauty School- Cosmetology 2005

Waukesha South High School 2003

Experience

Ideal Image (April 11th – Present)

Develop and maintain positive client relationships

Welcome customers by greeting them, in person or on the telephone

Answering or referring inquiries

Booking and editing appointments accurately for all staff members

Collect payments by accepting cash, check or charge payments from customers

Help with Marketing

Glo 10 Salon and Spa (11/2015- Present)

Develop and maintain positive client relationships

Welcome customers by greeting them, in person or on the telephone

Answering or referring inquiries

Booking and editing appointments accurately for all staff members

Collect payments by accepting cash, check or charge payments from customers

The work environment brings out strengths in time management, customer service, team building, as well as multi-tasking, and sales facilitation.

A Younger You Medical Spa, Brookfield, WI

Customer Service Representative- Full Time (03/2015- 01/2016)

Develop and maintain positive client relationships

Marketing for the business

Welcome customers by greeting them, in person or on the telephone

Answering or referring inquiries

Booking and editing appointments accurately for all staff members

Collect payments by accepting cash, check or charge payments from customers

The work environment brings out strengths in customer service, team building, and sales facilitation.

Manpower/JCPenney, Milwaukee, WI

Customer Service Representative- Full Time (10/2014- 01/2015)

Place orders

Track orders

Troubleshoot and solve customer’s issues

Handle customer complaints

The work environment brings out strengths in time management, customer service, team building, and sales facilitation.

Gehl Flooring, Butler, WI

Customer Service Representative- Full Time (08/2014- 10/2014)

Enter orders and into computer accurately and timely

Take and respond promptly to inquiries from customers

Managing the process from start to finish, assuring on time and accurate delivery

Work closely with internal employees to resolve customer issues as they arise

The work environment brings out strengths in time management, customer service, team building, and sales facilitation.

Vici Capilli, Milwaukee, WI

Front Desk Customer Service – Full Time (10/2013- 08/2014

Develop and maintain positive client relationships

Welcome customers by greeting them, in person or on the telephone

Answering or referring inquiries

Booking and editing appointments accurately for all staff members

Collect payments by accepting cash, check or charge payments from customers

The work environment promoted self-management, as well as multi-tasking, and customer service.

Pick and Save, Waukesha, WI

Cashier (03/2002 - 10/2013)

Serve retail grocery customers by greeting them, making sure they found all items they sought; asking whether there is other help or services they need

Checks-out groceries by weighing items to determine price; entering price; scanning prices of marked items; verifying packaging security and product freshness.

Resolves pricing issues by requesting price checks; verifying questionable prices; substantiating discounted items and special promotions.

The work environment promoted attention to detail, team-work, math skills, and customer service

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