Service Engineer

**** ******** **.

Saint Cloud, FL *****

Cell: 201-***-****

********@*******.***

********@*******.***

Jose A. Perez

Objective

To get a job in the Appliance Industry or in the Computer Service repair Field that can fit my qualifications. I’ve been working for long providing service, support, installation and repair in the computer field and Appliance Repair. Developed the ability to work organized and effectively in a multi-tasking team-oriented environment and independently.

Areas of

Expertise

Technical knowledge of functioning and repairing of several appliances and skills at assembling and dismantling equipment and gadgets with precision

Accomplished trainings and gained certification on diverse PCs, Macintosh and printers brands such as: IBM, Apple, Hewlett Packard, Epson, Xerox, etc. Completed A+ Certification to be a Comptia qualified technician.

Developed large experience working on hardware computer repairs on site/in house, applications install, Apple and PC OS, Server Install/setup, Networking, Backup Software, Antivirus install and Email client (outlook). Assisted and supported English and Spanish speaking customers in problem solving and orientations.

Working knowledge on Microsoft networking NT4/2000/2003 Server, Windows 95/98/2000pro/XP, Mac OS 7.x/8.x/9.x/10.x, Applications Photoshop/Quark Express/Adobe Illustrator, AppleTalk Networking (Apple share), Novel Server 3.1x/4.x, Ethernet, Ether talk, and communication technology (modems, hubs, switches, routers, NIC cards, etc.).

Employment

2014 - Present Westgate Resorts Orlando, FL

Appliance Repair Technician

Provided Service and Repair (Break/Fix) on different Appliance Equipment as Microwaves, Vacuums Cleaner, Washer and Dryer Machines, Dish Washer Machines, etc. and Installations.

2011- 2013 Signature Technology Group Newark, NJ

Field Service Engineer

Provided Hardware Troubleshooting and Repair (Break/Fix) on PC, Server, Laptop, Printers (HP, Lexmark, Xerox, IBM) and Peripherals (Scanner, Tape Backup, etc.) for the State of New Jersey.

2008- 2011 Integrated Support Strategies Newark, NJ

Field Service Technician

Provided Hardware Troubleshooting and Repair (Break/Fix) on PC, Server, Laptop, Printers (HP, Lexmark, and Xerox) and Peripherals (Scanner, Tape Backup, etc.) for the State of New Jersey.

2003 - 2008 Alpha Computer Technology, Inc. Englewood, NJ

Field Computer Engineer

Provided computer support and repair for small and medium business; combining installation, troubleshooting and resolution of hardware (break/fix), software, network and operating system issues on PC, Laptop, Server, Printers and peripherals. Virus Removal, Backup Software setup, Ghost Image, Transfer info on new PC, Server Install and setup, Internet Access connection (Cable/dsl) setup and Cooper/fiber optics Wiring installs (Cat5, Cat6).

2000 – 2003 A Better Computer Solutions, Inc. Englewood, NJ

Field Computer Engineer

Provided Hardware and Software support for End user customers. Troubleshooting and resolution of hardware on PCs, Laptops, Printers, Networking Setup (NT4Server, 2000 Server, Novell 3.1x), Dos, MS Win 3.x/95/98/Me/2000 Prof/XP, Apple computers (Hardware/software) and applications install.

1999 – 2000 US Computer Group Inc. Carlstadt, NJ

Senior Computer Engineer

Provided service and Repair on PCs, Apple Macintosh and printer onsite/in-house for Hospitals and Corporate Accounts.

1996 – 1999 A Better Computer Store Englewood, NJ

Field Service Tech.

Provided service on PCs, Apple Macs, Laser and Matrix printers, OS for Mac, DOS, Win 95/98, Windows 3.x, Novell 3.11/3.12 and installed applications as Office97, Lotus, Corel, etc.

1995 – 1996 Bay Resources, Inc. Miami, Fl

Senior Computer Service Technician

Provided service and support on Macs and PCs Onsite at Nortel location. Troubleshooting, maintaining and repairing computer systems including hardware, software, upgrading/updating as needed, assisting users on OS operations, network connections (cabling), solving securities, virus and backup problems and assisting the MIS dept. on new installations.

Education

1970 – 75 Loyola Polytechnic Institute Dominican Republic

Bachelor Degree:

Industrial Electronics

Industrial Electronics Expert

1975 – 78 Autonomous University of Santo Domingo Dominican Republic

Electromechanical Engineering, two years Completed (4th semester)

References upon request

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