Assistant Operator
Resume:
Shavekia L. Garrett
*** ********* ****** *********, ** 37210
***************@*******.***
Summary
Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer-oriented problem solver with an ability to adapt to new situations. Technical expertise in troubleshooting, installation and repair of mid-range systems.
Technical Skills
Windows 7
Baseline Computers
Trouble shooting computer and printer problems
Creating User Accounts
HMS
Identity
Active Directory
Linux Networking
Education
ITT Technical Institute Fall 2013-Spring 2015
Nashville, TN
A.A.S. Network Systems Administration
GPA 3.92
US Army Signal Support System Specialist Winter 2007- Spring 2008
Fort Gordon, GA
Related Work Experience
Service Desk Rep
Community Health Systems 09/08/15-08/05/16
Handling the resulting incidents or Service Requests,
Acting as an escalation point where difficult or controversial calls are received
Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
Receiving, logging and managing calls from internal staff via telephone and email
1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberry’s, Laptops, PCs and Printers
Tech Support/Sales Associate (Independent Contractor) 08/20/14- 01/01/15
The Computer Butler
Acts as an assistant to company managers and supervisors with specific projects within departments of business email, business VoIP phone systems, cloud servers, cloud crm hosting, data backup & storage, it support, software training services, and website design
Technical Support to clients through use of troubleshooting connectivity issues for phone systems, internet, & printer setup
Marketing and sales to new clients through business to business phone calls and act as set up liaison for each contact
Additional professional work history available on request
Professional Work History
Event Staff 03/13/2015-Present
CSC
Loader 11/10/2014-01/05/2015
UPS
Security Guard 12/30/2013-02/02/2015
G4S Secure Solutions
A2C2S Console Operator, Orderly Room Clerk, IMO 02/08/2013-08/12/2013
Alpha Company 3-82 GSAB Fort Bragg, NC
Coordinated training schedules and filed crucial administrative paperwork
Trained and instructed subordinates on how to operate the Army Airborne Command and Control System.
Served as the company Information Management Officer (IMO)
Gave the supervisor access to talk to the personnel on the ground from the sky.
COMSEC Custodian Assistant
Baselined and networked over 20 computers
Radio Telephone Operator, Mail Clerk, IMO 05/01/2011-02/08/2013
Charlie Company 3-82 GSAB Fort Bragg, NC
Maintained accountability of equipment valued at more than $450,000
Trained and instructed subordinates on how to load COMSEC
Served as the Assistant Information Management Officer (IMO)
Baselined and networked over 20 computers
Troubleshoot computer and printer problems
COMSEC Custodian Assistant
Retrans Operator 01/10/2011-05/01/2011
Charlie Company 122 ASB Fort Bragg, NC
Trained subordinates on how to set up a retrans site
Signal Support System Specialist 05/08/2008-01/10/2011
97th Military Police Battalion Fort Riley, KS
Assigned as the Radio Telephone Operator
Served as the Retrans Team Operator
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