Engineer Technical Support

Sergio A. de la Campa Saiz 786-***-**** ************@*****.***

**** * **** ******, *******, FL, 33016

SUMMARY

A remarkable information technology engineer with more than 8 years of hand-on experience in enterprise environments and critical services. Proven trustworthy team player that holds a very wide and deep set of technical skills. Proficient with current technologies, certified by major vendors and an outstanding exponent of self-improvement through a constant preparation. By making a difference in every project involved, contributes to companies' growth and expansion. CERTIFICATIONS

HIPAA Security and HIPAA Awareness for Business Associates 2016 Cisco Certified Network Associate Routing and Switching (CCNA) 2016 VMware Certified Professional 5 - Datacenter Virtualization (VCP5-DCV) 2015 VMware Certified Professional 6 - Network Virtualization (VCP6-NV) 2015 ITIL Foundation Certified (IT Service Management) 2014 Fortinet Certified Network Security Professional (FCNSP) 2014 SUSE Certified Engineer in Enterprise Linux (SCE, CLP, CLA) 2013 PROFESSIONAL EXPERIENCE

PRE-SALES & IMPLEMENTATION

CONSULTANT

Florida, USA May. 2016 - now

AndsMar Systems Inc. Consulting company that provides customized IT solutions based on virtualization.

Deploy and improve systems and infrastructures adapting them to specific business requirements (VMware, Citrix, Active Directory, Windows/Linux).

Provide 24/7 technical support to projects and clients as part of a support team.

Implement internal procedures and policies to meet SLA (ITIL, OTRS). Skills: ITIL, HIPAA, VMware, vSphere 5.x, ESXi, vCenter, Citrix, XenApp/XenDesktop 7.6, XenCenter, XenServer, SAN, NAS, Windows Server 2012, Active Directory, Red Hat 6/7, CentOS 6/7, MySQL, OTRS, networking, load balancing, high availability. SENIOR IT ENGINEER Madrid, Spain Jun. 2011 - Dec. 2015 GMV Secure e-Solutions (GMV-SES). International company that provides complete IT solutions/services to prominent clients. 1500+ employees. Clients: MAPFRE (insurance), BBVA

(bank), European Aerospace Agency, Government, REE (electric power distribution).

Provided technical support to clients and projects as part of a 24/7 support team.

Increased servers’ availability by means of a proactive administration (Linux, Windows).

Increased services reliability by deploying monitor systems (Nagios, scripting). https://www.linkedin.com/in/sergio-ariel-de-la-campa-7a137938

Avoided hardware costs by optimizing VMware platforms (vSphere, HA, DRS, SAN, NAS).

Enhanced the throughput of VMware platforms by upgrading their components using customized procedures (vSphere 4.x/5.x, vCenter, VUM, vSwitchs, DVS).

Deployed secure infrastructures to provide critical services (VMware, vSphere, OpenStack, firewalls, HA, SAN, NAS, Linux, Windows).

Reduced risks by implementing security solutions (SIEM, ArcSight, Checkpoint, McAfee). Skills: ITIL, VMware vSphere 4.x/5.x, NSX, ESXi, vSwitch, DVS, HP blade systems, Suse SLES 11, CentOS 5/6, Red Hat 5/6, Windows Server 2008/2012, Nagios 2/3, security risk analysis, McAfee, ArcSight, Cisco Nexus1000V, bash scripting, SNMP, Elasticsearch, OpenStack Essex, KVM, SAN, NAS, VLAN, high availability.

RESEARCHER Madrid, Spain Sept. 2009 - Apr. 2011

Rey Juan Carlos University. Project hosted by Ministry of Energy.

Created a new procedure to measure energy efficiency by means of wireless sensors that was published by IEEE as ISSN: 2157-4952.

Skills: routing protocols, AODV, Matlab, VMware, NAS SYSTEM & NETWORK ADMINISTRATOR Havana, Cuba Dec. 2007 - Aug. 2009 University of Havana. Most important Cuban university. Network used by 50000+ end users.

Incremented the network reliability by deploying a monitor system (Nagios, 7000+ checks).

Created from scratch a system, based on Python/bash scripts and SQL queries, to provide executive reports about the network performance.

Increased (as part of the team) the global service availability (Linux/Windows Servers). Skills: server administration, scripting, routing, switching, user management, Linux, Red Hat, Debian, Windows Server 2003, Nagios, Squid, Postfix, Apache, MySQL, SNMP, SSH, iptables, MPLS, SAN, NAS

EDUCATION

Master of Science in Communication and Multimedia, Carlos III University, Spain, 2011, summa cum laude.

Bachelor of Science in Electrical Engineering, Institute of Technology of Havana, Cuba, 2006 https://www.linkedin.com/in/sergio-ariel-de-la-campa-7a137938

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