Customer Service Data Entry

Phoenix D. Rumley

** ******* ****** 203-***-****

New Haven, CT. 06512 **************@*****.***

PROFILE

Compassionate and understanding to ones needs, familiar with and can detect the different behavior in mental illnesses, Detail oriented and very observance of people, capable of communicating with staff in all departments and at all levels, Adept at developing credibility and confidence with clients, Team player who can also work independently, Perform Effectively under pressure, Decisive in emergencies, motivated self-starter with outstanding customer service aptitude.

EMPLOYMENT EXPERIENCE

Community Service Aide: (Continuum Of Care) Bridgeport, CT 2014-Present

Provides rehabilitative mental health and substance abuse services

To assist individuals to achieve and maintain the highest degree of independent functioning in the community

Works collaboratively to provide intensive rehabilitative community supports, crisis intervention, group and psycho-education, case management activities, person centered goal development.

Provides transportation and assists in providing hands-on-instruction with activities, person centered goal development.

Provides transportation and assists in providing hands-on-instruction with activities of daily living.

Performs other duties as assigned.

Transportation, housekeeping duties; cooking and preparing meals, accompany to doctors appointments and daily act

Complete reports and documentation (Group Home Setting)

CSI (Community Social Integration) Hamden CT 2010-Present

Care-giver to mentally challenged teens and adults

Complete reports and documentation (Group Home Setting)

Administer medication

Resident Supervisor: Columbus House, New Haven, CT 2007-2010

•Facilitated house meeting and organized house settings .

•Room inspections

•Reinforced house rules

•Set up appointments and meetings

•Oversaw house of 16 women

•Mentored and trained

•Oversee transitional living home

•File paper work and documenting Data entry through basic computer imputing

Homemaker/Companion: Best Choice, Hamden, CT 2003-2007

•Cared for patients in their homes; changed bed linens, washed and ironed laundry, and cleaned patient's quarters.

•Prepared, and served food for patients and other members of their family, following special prescribed dietary requirements,

•Assisted patients with daily hygiene such as bathing, grooming and dressing.

•Administered prescribed oral medications underwritten direction of physician and as directed by home care nurse.

AWARDS AND ACHIEVEMENTS

•Parent Leadership Training Institute Award

•Certificate of Computer Skills

•Self-Sufficiency Program Awards

•Connecticut Security Officer License

EDUCATION

American Red Cross: CPR Instructor Certification Course Completed (2016)

American Red Cross: Phlebotomy Certified Course Completed (2011)

Gateway Community College: DARC Program and Substance Abuse Counseling Program and Intro to computers.

State of Connecticut: DMR Medication Certification

Stone Academy: CNA Certification

Parent Leadership Training Institute: Certification

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