Customer Service Manager

F E R N A N D O H E R R E R A

**** ******** ***. **** ******, CA 90660

Cell: 562-***-**** Home: 562-***-**** ****************@*****.***

Production Supervisor - Area Manager - Manufacturing

Excellent interpersonal skill, collaborate with customer service team to identify and remedy quality issues. Well - versed in all aspects of production including inventory management, quality improvement, safety programs, scheduling maintenance. Strong Supervisor able to train and motivate teams to peak performance.

PROFESSIONAL EXPERIENCE

Able to meet demanding time lines without compromising quality and compliance

Outstanding skills in analysis, strategy and planning

Excellent knowledge of machines and tools

Ability to enforce safety regulations, plant policies and housekeeping practices

Raw materials, production processes, quality control, costs, and other techniques

Prepared Annual Individual, Corporate and Partnership Tax Returns

Small business Accounting and Bookkeeping

Thoroughly explore all avenues and options in solving problems

Immediate Relief Solutions Whittier, CA 06/2011 to Present

Office Manager Assistant

Completed and maintain accurate records, documents and reports

Small business accounting

Income tax consultation

California Box II Rancho Cucamonga CA 04/2010 to 05/2011

Supervisor

Successfully managed production activities so all orders shipped on time

Implemented ideas for quality improvement, increased productivity and cost control

Created and submitted production reports to management on a daily basis

Met aggressive production and safety goals while minimizing equipment downtime

Coordinate jobs with other production areas

Immediate Relief Solutions Whittier CA 01/2008 to 04/2010

Office Manager Assistant

Responsible for daily operations of office duties and staff

Crockett Container Corporation Buena Park CA 11/1985 to 12/2007

Floor Foreman

Responsible for day to day activities

Directed and coordinated the production process

Implemented performance, quality and efficiency measures to achieve production goals

Managed product quality to guarantee compliance with quality policies, procedures and systems

Supervised and synchronized the production subdivisions to produce a quality cost efficient product

Key Accomplishments:

Improved productivity approximately 10%

Reduced customer complaints roughly 20%

Maintained outstanding safety record with zero incidents in 3 years

Consistently recognized for valued contributions

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