Customer Service Sales

Sarah Larsen

***************@*****.*** / 801-***-****

Studied Anthropology, University of Utah

Courses/ Certifications

• CPR (2007)(2016)

• Basic Safety Training STCW-95 (2016)

• Guest Satisfaction & Delivering WOW (2016)

• Crowd & Crisis Management (2016)

Royal Caribbean International

Sports Staff, Cruise Devision Dec 2015 - currently employed Promote and serve as a Master of Ceremonies in sports activities and guest entertainment programs. Operate, demonstrate and explain use of equipment for: climbing wall, roller skating, trapeze rig, Flowrider and other activities. Organize and conduct tournaments. Increase participation and enthusiasm in themed dance parties organized for guests. Provide excellent customer service in all areas of the ship.

Freelance Brand Ambassador/Lead

Australia, Georgia, India, USA 2010 - 2016 Promoted products, companies, and services by engaging consumers, delivering key talking points & promotional material, generating brand & product interest through interactive events. Oversaw event quality, kept energy high & managed event flow. Assisted in set up and break down of fences, tents, and booths. Maintained great communications with corporate management, clients, and hiring agents; some of which include Target, Virgin Airlines, Pixar, and the US Air Force to name a few.

Indian Premier League of Cricket

Rajasthan Royals Cheerleader, India Feb 2014 - July 2014 Choreographed and performed live dance routines in front of thousands and on international media. Attended high profile events representing the Rajasthan Royal Brand and assisting in community relations.

Rock Climbing Instructor

Rockreation, Climbing Gym & Freelance. Utah, USA 2012 - 2014 Provided organized climbing instruction in a safe atmosphere. Oversaw and taught children ages 5-12 in the basics of indoor rock climbing and safety. Assisted in the maintenance of indoor climbing wall and equipment. As freelance: organized and planned all trip logistics (permits, food, transportation, equipment, safety, routes, weather, and emergency gear.) Coordinated and taught sport and top rope rock climbing techniques and safety procedures.

Utah Welcome Committee

Sales Director & Community Coordinator, Utah, USA. 2011 - 2012 Met with local business owners developing marketing deals and organized community pamphlets and events. Bridged the gap between qualified and respected businesses and new homeowners who were seeking organizations and business’ they could trust. Created a mutually beneficial feeling of community.

Skills & Attributes

• Traveled to over 40 different countries • Operate my own a travel themed website, ExistentialTravel.com

• Twelve years of customer service experience • Nine years of marketing and sales experience • Multitask master • Can easily converse & communicate with different people from all types of backgrounds and countries • Extremely adaptable • Finds joy tackling seemingly impossible conflicts and issues.

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