Service Representative Front Desk
Resume:
Melanie Parra
San Antonio, Texas 78209
*******.*******@*****.***
Enthusiastic and organized service professional with 15 + years of experience in coordinating front desk operations and building and maintaining customer relationships.
Professional Experience
Las Colinas Centre for Plastic Surgery, Patient Service Representative M arch 2009
– July 2015, Irving, TX
● Facilitated scheduling for new and existing patients.
● Demonstrated proficiencies in telephone and front desk reception within a
● high volume environment.
● Obtained information from patients and v erified insurance eligibility and benefits.
● Compiled and maintained complete medical records for patients including surgeon’s dictation.
● Served as patient liaison by chaperoning during consultations and follow up appointments.
● Coordinated inventory and presentation of retail products.
● Managed customer outreach to increase patient satisfaction and retention.
● Planned, organized and executed bi annual sales events for patients and product representatives.
Las Colinas Centre for Plastic Surgery, Esthetician A pril 1999 March 2009, Irving, TX
● Organized and managed the scheduling of all treatments.
● Designed and performed skin treatment regimens for surgical patients based on individualized needs.
● Provided beauty treatments to clients ranging from permanent make up, eye lash extensions, laser hair removal to facials.
● Managed schedules and logistic
● Worked with management closely to monitor performance outcomes.
● Planned, organized and supervised the daily operatioins.
● Served as an active member of the stakeholders meeting pertinent to implementatioin of all services.
● Balanced priorities to create and implement a budget.
● Maintained customer confidence and protected operations by keeping information confidential.
Education / Certifications
Amarillo High School, Amarillo, TX 1975
Licensed E sthetician, Texas Department of Licensing and Regulation Technology Proficiencies
MSFT Office Suite, PES Scheduling System, Quickbooks Interests
Build technology profile, leadership development, updated skillset for training efficiency
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