Project Support

Professional Profile

I.T. Specialist with extensive knowledge and experience in IBM mainframe environments:

(MONITOR AND TROUBLE-SHOOT BATCH/ON-LINE OPERATION PROCESSING, MVS/JCL UTILITIES, BMC AND IMF/MAINVIEW MONITORING UTILITIES, FILEAID, IMS, TROUBLE MANAGEMENT AND PROBLEM SOLVING, ESP AND CA-7 AUTOMATED SCHEDULERS.)

Highly trusted to provide quality work, demonstrating great customer insight, and taking a personal responsibility for resolving issues.

Administrate a proactive approach to problem solving with attention to detail and thoroughness.

Very efficient and effective in utilizing strong analytical processes for maintenance and production support on mainframe applications.

Experience providing accurate project estimates and managing project work to completion.

Experience leading an offshore India Team in support of mainframe software implementation and maintenance support.

Ability to learn new processes and applications quickly within an ambitious work schedule.

Able to successfully execute assignments both independently and as a member of the team.

Technical Skills

Languages: JCL

Tools: ABENDS & DEBUGGING, ABEND-AID, AOTS TICKETING SYSTEM FOR TRACKING

CHANGES, BMC UTILITIES, CA-7 SCHEDULER, CCF, CLIST, COMPAREX, CONNECT DIRECT/NDM, DASD MANAGEMENT, DBRC, ESP SCHEDULER, FILEAID, FILENET, FTP, GDG, IMF/MAINVIEW, IMS CONNECT, INFORMATION MANAGEMENT, ISPF, JCL, JCL UTILITIES, JCLPREP, JES2, LOTUS NOTES, MICROSOFT EXCEL, MICROSOFT WORD, MICROSOFT POWERPOINT, MICROSOFT OUTLOOK, MVS UTILITIES, NETMEETING, LIVEMEETING, OMEGAMON MONITOR TOOL, PDF, PDS/PDSX, RACF, RDS, SCANPDS, SDSF, SECURID CLIENT/RAS, SHAREPOINT, SAR AND SSO FOR BATCH JOB OUTPUTS, SMS, STAR FOR TRANSMITTING SOFTWARE, SUPERSESSION, SYNCSORT, SYSABEND, SYSUDUMP, TCP/IP, TELALERT/WEBNOTIFY, TSO, TSO COMMANDS, VANTIVE TICKETING SYSTEM FOR TRACKING CHANGES, VPN, VSAM, VTAM, WEBSPHERE MQ SERIES, WINDOWS

Operating Systems: IBM MAINFRAME, IMS, MVS C/370, OS/390, z/OS, PERSONAL COMPUTERS

Professional Experience

December 2007 – September 2015

IBM Global Business Services - St. Louis, MO.

I.T. Specialist - IBM Mainframe Applications

Lead support in release implementation, scheduling, and maintenance, for various batch and on-line mainframe applications to both U.S. and off-shore India support teams.

Provide guidance and assistance to client financial needs.

Prepare accurate project estimates based on requirements.

Manage project execution to ensure deliverables are completed on time, within budget, and at the expected level of quality, including interfacing with clients and other stakeholders.

Monitor projects, including forecasting, interfacing with customers regarding issues and status, task completion and milestones relative to the plans.

Coordinate and deploy software enhancements, perform mainframe testing, troubleshoot data feeds, problem resolution, technical support, and provide administration across major operating environments on both test and production systems for a suite of mainframe applications.

Provide technical lead support to Middleware application teams and other technical leads to troubleshoot slow response times and interfacing issues into the mainframe.

Review scheduled changes for application or system impacts.

Lead mainframe application standardization team to resolve differences and reduce operating cost.

Fix batch problems, coordinate functions related to production implementation, and support of customer and vendor applications; including performance improvement, fault and change management, and user support.

Provide post-outage support; including recovering application failures and restoring availability, implement service action plans, and provide outage management reports.

Application liaison role to the operations group, scheduling group, security, system administrators, vendors, and business clients.

Plan, coordinate, and participate in general status meetings and teleconferences.

Generate reports requested by the customers, including ad hoc non-standard reports.

Conduct user acceptance testing for new or updated applications.

Provide 24/7 support for mainframe applications across a 22 state Test and Production environment.

Subject Matter Expert for several high priority-one mainframe applications.

Perform semi-annual capacity planning forecasting and DASD requests, for several mainframe applications.

Assist Disaster Recovery exercises for mainframe applications.

January 1988 – December 2007

AT&T - St. Louis, MO.

I.T. Specialist / Team Lead – IBM Mainframe Applications

Manage the overall coordination and scheduling of work for a team performing 24/7 support on a suite of mainframe applications across a twenty-two (22) state environment.

First responder for issues with on-line and batch processes.

Lead Change Control Board meetings with clients and other impacted areas discussing upcoming system and application events.

Plan, coordinate, and participate in general status meetings and teleconferences (internal and external).

Compile and record data, track progress against plans/budgets, provide status reports, record work and submit accurate time reports.

Perform end-to-end technical oversight of applications, including coordinating day-to-day operations, project planning, coordinating with vendors, maintaining test and production environments, change management, installation/implementation, and end of life support.

Coordinate and report project status to business partners, ensure updates issued by application teams, conduct project status meetings, track and resolve project issues, participate in overall quality assurance checkpoints and review and approve estimates completed within budget.

Education

Associate degree in Applied Science – Rose State College in Oklahoma

Completed 120 hours towards Mechanical Engineering degree – Oklahoma University

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