Customer Service Manager

NEETA NAGEWADIA

#**** *** ******** **** **, Calgary AB T: 403-***-**** E: *********.*****@*****.***

OBJECTIVE:

Seeking position as a Executive Assistnt in a challenging work environment

QUALIFICATIONS:

Excellent ability to work independently as well in a team environment.

Excellent leadership qualities with an established record of proficiency and creativity.

Highly motivated, results oriented with great attitude.

HIGHLIGHTS:

Office organization

Document development

Report generation

Filing

Research

Scheduling

Training

Meeting support

EMPLOYMENT:

Sears South Centre, Calgary

Customer Service Manager Sep 2014 to - Jan 2016

Manage associate performance reports and CTBR reports – Contribution to Business Result.

Hire and train new associates on sales systems and procedures

Manage Kronos, INotes and ET day to day entries

Look after customer complaints & derive solutions

Manage work schedule for 35 Associates and enrolling their payroll.

Sales Associate Aug 2008 to Aug 2014

Provide sales assistance to customers and issue Sears Credit Card to qualified clients

Perform cashier duties, closing tills and balancing sales for the day

Assist in inventory control

International Business Services, Zanzibar, Tanzania

Admin and sales Supervisor Sep 1998 to June 2008

Daily sales of Satellite TV decoders, PVR’s and receivers

Daily admin duties including banking and petty cash control

Corporate account management of International Hotel groups

EDUCATION:

2016 Business Administration Certificate (currently pursuing)

Southern Alberta Institute of Technology, Calgary

2002 National Materials Management Course

National Board of Material Management Certificate, Tanzania

2000 Certificate – Introduction to Computers and Internet Tools

Zanzibar Information Technology Centre, Tanzania

ACHIEVEMENTS:

Sears South Centre Team of Champions, Ladies Fashion – June 2009

Sear South Centre - Best employee of the year – July 2014

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