Quality Manager
Resume:
PATRICK J. JEFFREY
N. RICHLAND HILLS, TX 76182
(Cell) 817-***-****
Email: ************@*****.***
www.linkedin.com/in/patrickjeffrey
SUMMARY
Innovative Quality Manager with expertise in identifying, developing, and implementing best practices for the management of programs. Accomplished at creating project plans in accordance with corporate business strategies; managing the cost/schedule/technical/ risk dimensions of a project; and exceeding customer expectations. A leader with high integrity who gets results, with dedicated focus on achieving success for the company and customer. Particularly effective creating standard work, cascading objectives into actionable tasks, building cross-functional teams, and making others successful.
KEY SKILLS SUMMARY
• Quality Assurance and Control • Corrective & Preventive Action • PMBOK Methodology
• Program Management • Cross Functional Leadership • Systems Engineering
• ISO 9001:2008 Lead Auditor • Earned Value Mgt. (EVMS) • Mentoring and Training
• Quality Engineering • Internal & External Source Inspection • 6 Sigma DMAIC Green Belt
• OSHA VPP Auditor • Road Warrior • Change Management
• Risk Management • Supply Chain Management • Technical Writing
PROFESSIONAL EXPERIENCE
OXFORD GLOBAL RESOURCES, Chandler, AZ 2015-2016
Sr. Consultant (Contract Assignment as Sr. Quality Engineer at Alcoa Forgings and Extrusions in Cleveland, OH)
Provide Quality Engineering and Supplier Quality oversight to the systems infrastructure, inspection, non-destructive testing and development activities required to ensure that the quality of forgings meet customer, governmental and Alcoa specs.
Coordinate plant resources, as expert on Quality & Engineering governance, to exceed customer expectations.
Exercise technical expertise & manufacturing engineering skills in all aspects of forging production & development.
Perform internal and external Source Inspection on all Alcoa Small Aerospace forgings for several customers.
TRINTY INDUSTRIES, INC., Dallas, TX (Supervised more than 70 people at 7 sites) 2013-2015
Trinity Containers Business Unit Quality Manager (Lay off due to significant Oil and Gas down turn)
Created a Quality Management System (QMS) where only an ASME-compliant Quality Control program existed. Hired and trained Quality Personnel and oversaw QMS at 7 factories, including Huehuetoca and Monclova Mexico.
Authored the Quality Manual and ISO-required procedures where there was none, along with FAI, Risk Mgt others.
Created a new Customer Feedback and Corrective Action system to improve Customer Satisfaction and Quality.
Member of several Corporate MCOE teams, spreading continuous improvement throughout all groups and BUs.
DYNCORP INTERNATIONAL, Fort Worth, TX (Supervised more than 30 people) 2012-2013
HQ Quality Program Manager (Contract Assignment at Sheppard AFB Flight Support)
Program Management responsibility of Sheppard Flight Support Division Quality, Compliance, Environmental Health, and Safety programs; including Training for the entire Division. Solely responsible for continuous improvement for Division.
Created, implemented & audited a new ISO 9001:2008 compliant Quality Management System (QMS).
Provided expertise and guidance on compliance with govt., customer, & internal regulations, policies & procedures.
TRIUMPH AEROSTRUCTURES, VOUGHT COMMERCIAL DIVISION, Stuart, FL (Supervised 25 people) 2012
Site Quality Program Manager
Responsible for day-to-day management of Quality Organizations and ISO 9001:2008 compliance: Quality Engineering, Product and Tool Inspection, Audits, Receiving & Shipping Inspection, Supplier Quality and Calibration & NDI Lab.
Established and maintained the customer-facing and internal process capability focused on Quality metrics.
Coordinated and performed internal and supplier audits to assess process maturity and continuous improvement.
COMPUTER SCIENCES CORP., APPLIED TECHNOLOGY GROUP, Fort Worth, TX 2010-2012
HQ Quality Program Manager (All work was contracted; laid off due to CSC preparing to sell PAE)
Mission Assurance responsibility for 52 sites world-wide to include working with operating entities to enforce requirements and exceed expectations; adherence to cost and schedule parameters; continuous improvement; and customer satisfaction.
Oversaw ISO Certification at sites world-wide, and performed ISO 9001 & AS9100 Quality and VPP Safety Audits.
Contracts included Nellis AFB, Vance AFB, Keesler AFB, NASA Aviation, Johnson and Kennedy Space Centers, Strategic Petroleum Reserves, Hanford Nuclear Reserve, UK Ministry of Defense Sites, Postal MTESC sites, etc.
Responsibility for Quality Management competency at sites world-wide as well as providing leadership & training.
ALLIANT TECHSYSTEMS, MISSION SYSTEMS GROUP, Rocket Center, WV (Managed approx. 50) 2009
Sr. Program Manager (Left due to Program Management being moved to Minneapolis, MN)
Program Management responsibility for assigned $20M+ program; to include program execution as an IPT; Integrated Master Scheduling, EVMS processes, technical excellence, safety, continuous improvement, and customer satisfaction.
Performed daily supervision of Junior Program Managers, and developed individual training road maps.
First Program Manager to institute PMBOK methodologies and associated Plans and Procedures for all Programs.
Created and published Program Plans, Integrated Master Schedules, Risk Mitigation Plans, and several procedures.
GENERAL DYNAMICS, ORDNANCE AND TACTICAL SYSTEMS, Garland, TX (Managed 3 Jr. PMs) 2009
Sr. Program Manager (Contract position with Snelling Professional Services)
All programs involved heavy steel manufacturing. Profit and loss responsibility for programs, while leading multi-functional teams to form and execute business development strategy & tactics for business growth and to keep existing business sold.
Complete oversight of Program Management function and supervision and training of Junior Program Managers.
Authored winning technical and management proposal volumes in response to Requests for Proposal/Information.
Formulated proposal strategy and presentation that won the Boeing Small Diameter Bomb II Program.
BELL HELICOPTER, TEXTRON, Ft. Worth, TX (13 Direct report Managers and 426 other personnel) 1998-2008
Director of Quality Programs, Enterprise Risk & Business Continuity (Reduction in Force due to DoD downturn)
Directed Quality Assurance and ISO 9001:2008 compliance for all military, commercial, and development programs; directed enterprise risk & business continuity management for Manufacturing Operations at 5 sites: 1 being Mirabel Canada.
Created 5 business continuity plans for Bell top 5 enterprise risks resulting in a reduction of $734M NOP risk.
Created a new Voice of the Customer policy and process. Managed commercial and military customer relationships in regards to Quality Program performance, including DOD, AMCOM, NAVAIR, SOCOM and Mitsui.
While assigned to the Amarillo Assembly Center, I diagnosed and solved V-22 cost and schedule production problems producing on-time delivery for 2 years that led to a successful multi-billion dollar multi-year award.
ADDITIONAL RELEVANT EXPERIENCE
Engineering Services & Supplier Manager for ANRITSU COMPANY, Richardson, TX
Sr. Technical Writer for FEDERAL RESERVE BANK & INTECOM, Dallas, TX & RAPP COLLINS, Irving, TX
Project Manager for what is now LOCKHEED MARTIN MISSILES, Grand Prairie, TX
Lead Technical Writer and Test Engineer for SINGER/LINK FLIGHT SIMULATION, Houston, TX
Field Service and Engineering Test Supervisor for BURTEK, INC., Tulsa, OK
MILITARY SERVICE
United States Air Force, Texas Air National Guard, Air Force Reserves; TSgt
Flight Simulator Specialist and Quality Control Inspector
EDUCATION
M.S., Engineering Management, University of Texas at Arlington, Arlington, TX
B.G.S., Engineering Management, University of Texas at Arlington, Arlington, TX
A.A.S., Training Device Technology, Community College of the Air Force, Maxwell AFB, AL
PROFESSIONAL DEVELOPMENT
RABQSA Certified Lead Auditor & Certified Internal Auditor
Certified Textron Six-Sigma Green Belt
Managing Projects - Program Management Institute
Program Management Fundamentals - Program Management Institute
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