Customer Service Manager

Kenneth Ray Scott, JR.

***** ******* ***** ****

Houston, Texas, 77084

Cell: 832-***-****

***********@*****.***

Summary

Very Reliable General Maintenance Worker who is looking for a chance to grow and learn more to be more diverse in HVAC, Plumbing, Basic Electrical and Small Appliance Repair. I am a very quick learner and love challenges. I am looking for a company that will allow me a chance to learn and get more experience working on perfecting my skills in this field. I am great with handling different customer service issues and attention to detail.

Highlights

Extremely resourceful at problem solving

Willingness to work long hours to get job finished as needed

Works great independently or in any team setting

Very dedicated to leaving a pleasant and friendly demeanor

Reliable employee who rarely takes sick days

Have my Universal EPA freon license

Have very reliable transportation

Work Experience

Wellness Coach Next Level Fitness April 2015 – Current

Operated all front desk duties along with handling all incoming and outgoing phone calls.

Train and assist all SAM customers

Maintained a clean and appealing front lobby area for customers to relax and enjoy conversations.

Ensure gym has plenty of towels and general inventory.

Handled all minor issues from basic plumbing issues, electrical plugs and lights fixtures and also made sure all paper goods and cleaning chemicals were handy.

Performed basic and routine maintenance on equipment.

• Handle money and credit card payments for all customers as a cashier.

• Make sure the gym, spa, and restroom along with showers are presentable at all time.

WAREHOUSE STOCK ABATIX CORP March 2015-November 2015 (Temporary Job)

•Performed all customer service and customer complaints during pickups

• Operate all forklifts from sit down forklift, to pallet jacks, reach pullers and cherry pickers.

• Unload and loaded truck in a timely manner following inventory check off list.

• Pulled orders and verified each truck was inventoried and maintained

• Keep inventory on all items and reports both during and after shift.

• Make sure warehouse was tidy doing the basic sweep mop and dusting of many areas.

SERVICE PORTER LAND ROVER, RANGE ROVER AUG 2013 – MARCH 2014

•Transport vehicles on and off site to various locations in and around the surrounding areas.

•Restocked and organized warehouse supplies as directed by manager.

•Detailed and cleaned customer vehicle before releasing back to customer

•Handled basic plumbing service and repairs, while also changing basic light fixture bulbs

•Limited work forklift work moving supplies for parts pickups.

•General labor duties aside from my job duties around the grounds and property making trash and landscape upkeep.

YOUTH COUNSELOR YMCA OCT 2010 – JULY 2012

•Responsible for supervising and overseeing youth safety and wellbeing.

• Maintained communication and staff participation and guidance with all youth activities.

• Provided parent participation and enrichment with various fundraisers for several youth activities, from sports to supplies that were need there.

• Responsible for all youth being release and verified to the correct guardian per sign off list.

• Supervised between 15-20 children.

• Ensure a safe and clean environment for all youth to enjoy.

• Kept hourly condition reports for the physical facility, restrooms, grounds, equipment and other supplies used.

Education

Cypress Fairbanks Cypress Falls High School Houston, Texas 2006-2009 (Diploma)

Everest Institute Houston, Texas 2015-2016 (HVAC Certificate)

Skills

Worked as basic contractor assisting my father’s company Kenneth Scott’s Handy Man Service from 2013-current. Assisted in laying PVC floor tile, installation of window blinds, running additional plug and light outlets, installation of garbage disposals, and basic home repairs per job work orders.

Have also received training on basic trouble shooting of HVAC and basic electrical and mechanical issues while still attending night school to be a licensed technician. Very quick learner and motivator, who is equally a hard a worker. I am just looking for a chance for a company to give me a chance to better my skills.

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