IT Operation Manager

STEVEN J . HELBIG

**** ****** *****, ***** ****, Pa.15129

412-***-****• *****.******@*****.***

Objective

I would like to obtain a challenging and secure position, where my management experience and technical skills can be utilized to provide a positive, efficient and productive working environment. Professional Experience

Synergy Staffing

Mount Lebanon, Pennsylvania

Senior Technical Project Manager (Assigned to AHN) - 7/2015 to 5/2016

Managed four active projects with assigned resources for Allegheny Health Network

Assigned tasks, resources, timelines and budgets for each project

Managed the time and efforts of twenty assigned resources over the three projects

Created all documentation and procedures for all projects

Utilized multiple monitoring packages including Cherwell, Archer, Check_MK, Solarwinds, Nagios, LanSweeper and Sever Monitor

Extensive work in Microsoft Excel 2013, MS Project 2013 MS, System Center Configuration Manager

(SCCM)

Extensive work with Microsoft, Adobe 3rd party software applications Projects

Data Center Migration Project

Relocation of more than 15,000 servers both physical and virtual from onsite data center in Pittsburgh to a new data center in Camp Hill, Pa.

OTV Project (Overlay Transport Virtualization)

Deployment of Cisco that allows for Vlans to be replicated to geographically dispersed datacenters

Enterprise Monitoring Solution Project

Consolidatedmultiple monitoring applications to a single monitoring solution

Enterprise Updates/Patching Project

Worked with SCCM and stakeholders from the business to create windows and update groups of servers Tube City IMS

Glassport, Pennsylvania

Senior Manager, Global IT Operations - 4/2007 to 6/2015

Manage the helpdesk and technical support services including a 24/7/365 support center, supporting 1000+ users in 100+ remote locations, both domestic and international

Managed, scheduled and oversight on projects for a team of 12 administrators in four separate locations

Configured andmaintained all servers, both physical and virtual

Restructured Active Directory for entire organization

Managed the obligations required to achieve Sarbanes Oxley compliance

Implemented geographically dispersed disaster recovery/business continuity plans

Coordinated data center relocation, including electrical, UPS, air conditioning, generator and monitoring systems

Assisted in building virtual environment, migrating physical servers virtual. Created snapshot times and DR plans

Implemented video conferencing solution for both domestic and international locations

Responsible for purchasing hardware requests

Responsible for managing mobile devices, monthly reporting on voice/data/texting/usage

Responsible for managing vendors and contracts

Responsible for implementing new payroll timekeeping system

Responsible for monitoring/maintaining security systems including cameras, user security badges/cards/fobs

Developed RFQ for Hosted Services, selected/vetted candidates. I worked with partner closely to ensure project completion

Completed the first Microsoft Enterprise Agreement with Microsoft.

Introduced Lync as new communication/collaboration application.

Managed a project to reduce costs on Internet/telephone circuits by finding new vendors and technologies, resulting in a savings of $300,000/year

Worked directly with the CIO, IT and Business Management to select and implement a new global ERP system.

Replaced ineffective SPAM solution with a hosted web based solution, reducing the amount of SPAM by 95%

Extended travel for the business - South Africa, France, Abu Dhabi, Dubai, Italy, UK, Mexico, Canada, Trinidad

Dick Corporation

Large, Pennsylvania

Network Administrator/Technical Services Manager - 10/1999 to 4/2007

Configured andmaintain all servers, DHCP and DNS

Managed the helpdesk and technical support services including creation of 24/7/365 support plan

Managed Active Directory

Managed Exchange and Blackberry Enterprise Services

Provided recommendations and pricing for yearly budget

Managed a MS Live Communications Server

Configured andmaintain all file and print services

Configured andmaintain test environments for user account modifications and group policy changes

Responsible for setting up video conferencing system for regional offices (Pittsburgh, Hawaii, Guam, Las Vegas, Chicago, Puerto Rico andWashington DC)

Provided 24/7/365 support of internal and remote locations

Responsible for creating project plans and timelines as well as scheduling resources

Responsible for monthly after hours server maintenance (updates, service packs and patches)

Responsible for providing documentation/implementation plans for upcoming projects annual budget meetings

Assisted in an upgrade Exchange migration from Exchange 5.5 to Exchange 2003

Responsible for implementing a change management system for server changes

Responsible for CNC duties in our JD Edwards OneWorld Xe system, package builds, configuring Deployment, Terminal and JAS servers

Education

Computer Tech

Pittsburgh, Pennsylvania - 6/1995 to 1/1997

Associates Degree in Information Technology, Specialized Business

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