Customer Service Administrative Assistant
Resume:
Raimalu Averhoff
Miami Gardens, FL
*.***********@*****.***
Customer Service Representative Administrative Professional
Profile
Motivated and results-oriented individual with experience in administrative professional settings as an administrative assistant and customer service insurance representative. Organized professional with excellent interpersonal skills and the ability to collaborate to overall team goals.
Professional History
Receptionist, Sheridan Dental Care (2016)
Medical Records Associate, MCCI Medical Group (2016)
Customer Service Insurance Representative, Mendez & Associates (2014-2016)
Administrative Assistant, CRV Construction, Inc. (2011-2013)
Clerical Assistant, Magnetics USA (2008-2011)
Receptionist, New Trends Salon & Spa (2005-2008)
Education
Associate of Science, Current
Broward Community College Broward, FL
High School Diploma, 2013
American Academy of Pinecrest Doral, FL
Licensure
Customer Service Insurance Representative License 440
Technology Snapshot
Microsoft Windows
Microsoft Office: Word Excel PowerPoint Outlook
QQ Evolution Quote Rush Eaglesoft
SHERIDAN DENTAL CARE, Hollywood, FL 2016- Current
Dental Office Receptionist
Dental office where front desk is required to have the following skills: Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus.
Welcomes patients by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Check-in and check-out patients, as well as create new and/or follow up appointments.
Insurance verification.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
MCCI MEDICAL GROUP, Miami Beach, FL 2016 (Temporary work)
Medical Records Associate
A full service medical clinic for 65+ patients enrolled in Humana insurances.
Initiate medical records by creating and processing the patient care record folder.
Retrieve medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.
Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer.
Deliver charts to assigned areas of the clinic by following established routing procedures.
Maintain patient confidence by keeping patient records information confidential.
Assisted in check-in and check-out of patients in the front desk.
Answered phone lines and routed to the correct extensions and departments.
MENDEZ & ASSOCIATES, Pembroke Pines, FL 2014-2016
Customer Service Insurance Representative
A full service insurance agency, locally owned and operated, providing auto, boat, home, commercial, life, and health insurances.
Multi-tasking in answering multiple phone lines, handling insurance billing, and posting payment transactions to individual accounts
Assisted the Owner in administrative duties and as assistant
Maintains solid customer relationships by handling questions and concerns with speed and professionalism
Contact mortgage companies to request payments be sent
Follow up with insured to make sure payments are made so that insurance does not lapse
Bill out invoices to clientele when payment is soon due
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Stationed in the billing department and responsible for all aspects of customer service
Prioritizes and batches material for data entry in the billing department
Assist in maintaining department database records
Handled the maintenance and ordering of office supplies
CRV CONSTRUCTION INC., Tamarac, FL 2011-2013
Administrative Assistant
A small privately owned construction firm. Assistant to the owner of the company.
Responsible for answering phone lines
Ordering office supplies
Sorting emails and mail for the owner and manager of company
Assisting clientele
Scheduling appointments, faxing, and ensuring the office met it daily objectives
Computer skills consist of Microsoft Word, Outlook, Internet Explorer
MAGNETICS USA, Carol City, FL 2008-2010
Clerical Assistant
A privately owned electronics company that exports to the Caribbean islands.
All front desk responsibilities including but not limited to: answering multiple phones, assisting customers and guests, receiving and sorting mail, faxing, filing records, processing invoices, and assisting office manager in ensuring the office met its daily objectives.
Exposure effectively working with and assisting a variety of people and personalities from different cultures, values, and backgrounds.
NEW TRENDS SALON AND SPA, Pembroke Pines, FL 2005-2008
Receptionist
A privately owned, busy hair and nail salon.
All clerical and customer service duties including: answering phones, scheduling and rescheduling appointments
Sorting and distributing mail
Receiving and stocking equipment, supplies, and tracking the use of all beauty products
Cashing out all employees and balancing cash register at the end of the work day.
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