Customer Service Office
Resume:
Jennifer B. Fishman
** ***** ****** – Apt *, Haverstraw, NY 10927
********@*****.***
Summary of Skills
Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
Extensive computer training, including knowledge of multiple networking environments and business software packages. Including but not limited to Microsoft Word, Excel, Outlook, PowerPoint, QuickBooks Pro, CRM database, Sales Force-CRM, Linux Mint 10, AP Master, Job Design, Job Cost, ACE, Lan-Fax, and Adobe.
Excellent organizer and coordinator. Able to work independently. Highly motivated and enthusiastic, creative and a team player.
Education
Business Management/Communications and Media
SUNY New Paltz, New Paltz, NY
Presently
Associate of Arts
Kingsborough Community College, Brooklyn, NY
2003
Career History
Construction Administrative Assistant, SimplexGrinnell LP
Assist Operations Manager in all endeavors.
Assists in the preparation, review, and administration of contractual proposals relating to construction projects.
Secures all necessary approvals and ensures that standard company procedures are followed.
Complete all required billing documents required by contractors (knowledge of SOV's, AIA documents, warranty letters)
Examine and evaluate purchase orders, and/or other legal documentation for new projects. Execute contracts through procurement of required company signatures.
Evaluate performance/payment bond requests and certificates of insurance (provided by third party) for projects.
Manage other required project documentation in conjunction with internal office resources and corporate legal department.
Process required bid bond documentation.
Retain and update original project contract documentation for record.
Ordered office supplies and regular purchases for the office.
Enter payroll weekly for almost 100 employees.
Process accounts payable invoices & lien waivers for subcontractors.
Distribution of electronic communication devices such as air cards, cell phones, & accessories.
Knowledge of various shipping practices (FedEx, UPS, USPS, etc.)
10/09-Present
Operations Assistant, On-Net Surveillance Software, Inc.(OnSSI)
Provided daily support for the VP of Sales & Technical Support Department including answering calls, emails, special requests, and other administrative duties.
Processed purchase orders, resolve all customer service questions and discrepancies. File invoices and Software License paperwork. Process credit and returns.
Administered credit checks and reviewed, entered all new potential clients through our “Channel Partner” application.
Answered multi-line phone (ShoreTel phone system), managed incoming and outgoing mail and deliveries
Prepared daily UPS shipments to ship orders, training material, etc.
As the Training Department Administrator, coordinated arrangements for company and private training at hotels nationwide including the event space & catered meals. Managed the registration of students (30-60 students), handled training inquiries, and coordinated materials for training sessions. Provide instructor support on an as needed basis. Updated the website.
Handled daily maintenance of our database (CRM intranet) with Integrators, Distributors, and End-Users. This recently was changed to Sales Force-CRM.
Ordered office supplies and regular purchases for the office.
Maintained a spreadsheet for each Registered Project to receive a discount percentage off our products.
2/07-8/09
Assistant Office Manager, Smart Plumbing & Heating Corp.
Answered multi-line phone, managed incoming and outgoing mail and deliveries.
Typed correspondence, memos, proposals and invoices.
Maintained and ordered inventory, as well as matched purchase orders to vendor bills & collection calls.
Ordered office supplies and regular purchases for the office.
Assisted in the recruitment of staff.
Acquired building permits for projects from the Department of Buildings.
Compiled, calculated and input payroll data manually or by using Quick Books Pro.
Manual and/or computerized bookkeeping functions.
Bank deposits, filing, photocopying and faxing.
1996-2003
References Available Upon Request
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