Customer Service Sales

STEVE MONTANO **A-B Darling Street, Southington, CT 06489

Cell: 203-***-**** Email: *******@***.***

OBJECTIVE To secure a challenging position where I can utilize my computer and Software knowledge, I also look forward to an opportunity for growth and cultivation of new skills. GEM ELECTRONICS Customer service/Sales support 2011-2016

Customer service/ Sales support.

Technical Support.

Order processing & shipping.

Issued RMA’s for returned products.

Answered customer’s questions about product line and resolved customer complaints.

Customer invoice tracking including: payments, handling of delinquent accounts, and reporting to department manager.

Liaison between customer, sales, and processing to ensure accurate and prompt shipments. KRELL INDUSTRIES Customer service 2005-2010

Product Receivables Team Lead

Participated in and contributed my knowledge to various policies and procedures to ensure a streamlined and efficient work flow.

Consistently achieved excellent management reviews and letters of commendation from management and customers.

Established and maintained professional relations supporting external customers as well as internal contacts.

Assigned and entrusted with various administrative responsibilities in order to assist other team members.

Issued RMA’s for returned products.

CCM/CIRMA Administrative Assistant 1999-2005

Production Assistant for Publications

SKILLS

Microsoft Office Suite 1997-2010

Bilingual/English and Spanish

Corel WordPerfect Suite

UPS Worldship

PhotoShop CS5

Illustrator

In Design

Quark Xpress

Painter

Accu-Term

Verticent

Pyramid

Crystal Reports

EDUCATION

Ft. Lauderdale School of Art, Ft. Lauderdale, FL.

Hialeah High School, Hialeah, FL.

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