Customer Service Social Media

CHRISTOPHER WATERS

SUMMARY OF SKILLS:

Radian*

SproutSocial

Sprinklr

HootSuite

Salesforce CRM

Google Analytics

Google AdWords

WordPress

MailChimp

Final Cut Pro

Adobe Creative Suite

Microsoft Office

NetSuite

SharePoint

Facebook

Instagram

Twitter

Pinterest

Tumblr

Google+

YouTube

PROFESSIONAL EXPERIENCE:

Dex Media– Dallas, TX 06/2016 – Present

Facebook Ads Specialist

Drafting, scheduling and tracking Facebook Ad campaigns using Power Editor and Shutterstock for multiple small to medium sized businesses maintained in Salesforce CRM.

Wolfpack Wholesale/SBKC Products – Plano/Carrollton, TX 11/2014 – 02/2016

Social Media/SEO/Fulfillment Manager

Creating content calendars, scheduling posts, and monitoring activity using multiple social media automation, listening, and analytics tools including Nuvi, Hootsuite, TweetDeck, Iconosquare, and Facebook Insights, designed for maximized engagement based on SEO principles for Facebook, Instagram, Twitter, Pinterest, Tumblr, Google+, and YouTube for the vape industry leading Suicide Bunny, King’s Crown, and The Cloud Company Premium E-liquid lines.

Organically grew over 40,000 combined followers across all social media platforms in one year.

Providing excellent customer service, handling crises, and generating new followers, reviewers, promoters, and B2B leads through emails and comments, tweets, and direct messages on multiple social media platforms.

Auditing and analyzing SEO performance on WordPress using Yoast SEO and Google Analytics. Strategizing and generating content to maximize search engine results, increase traffic, and launch an e-commerce site.

Drafting, scheduling, and analyzing B2B email campaigns using MailChimp and Adobe Creative Suite.

Telvista – Dallas, TX 06/2011 – 11/2014

Social Media Specialist/Technical Support Expert

Promoted to Social Media Specialist. Monitoring activity, posting responses to consumer questions, comments, and complaints, and tabulating and recording metrics for measurement and reporting dashboards for 7-Eleven, Fossil, Metro PCS, Metro PCS Latino, Virgin America, and ZTE using Radian6, Sprinklr, and SproutSocial.

Providing technical support, troubleshooting, and network operation using multiple programs, screen sharing, live chat, and interdepartmental collaboration for Verizon FIOS business and residential telephone, internet, and video services.

Advantage Sales & Marketing – Garland, TX 08/2010 – 06/2011

Sony PlayStation Move Marketing Campaign

EDUCATION:

Bachelor of Arts and Science in Radio, Television, and Film; Minor in Spanish, University of North Texas, Denton, TX

NTTV Internship positions include audio engineer, technical director, graphic designer, production assistant, teleprompter, VTR, master control, and camera operator for studio and field production of news, entertainment, sports, and concerts.

Specializing in sports broadcasting, announcing, voice acting, narration, program scheduling, and production management.

PORTFOLIO:

https://www.facebook.com/7Eleven/

https://twitter.com/7ElevenCares

https://www.facebook.com/MetroPCS/

https://www.facebook.com/MetroPCSLatino/

https://twitter.com/MetroSupport

https://thesuicidebunny.net/bunny/

https://www.instagram.com/thesuicidebunny/

https://twitter.com/suicidebunny_

https://www.facebook.com/TheSuicideBunny/

https://www.pinterest.com/thesuicidebunny/

http://the-suicide-bunny.tumblr.com/

https://plus.google.com/+SuicideBunnyPremiumEliquid

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