Customer Service Manager
Resume:
Nicolas States
Wilmington DE, 19804
************@*****.***
Objective
To seek a position that will allow me to utilize my strong work ethic, my advanced customer service experience, and my interpersonal management skills to help my employer exceed expectations as well as establish a career for myself.
Experience
August 2008 - PRESENT
Sprint, Wilmington DE - Technician
● Microsoft Office Certified
● Responsible for training new employees
● Managed logistics and monitored daily shipping operations
● Resolved customer service issues
● Repaired mobile devices and analyzed tower data to identify network problems Supervisor: Mike Hartnett, 302-***-****
July 2005 - March 2008
Nucar, New Castle DE - Transportion/Lot Attendant Supervisor: Bob Zappiterini, 302-***-****
Education
2001 - 2004
Glasgow High School, Newark DE
2004-2006
Delaware State University, Dover DE
2006-2007
Delaware Technical and Community College
Business Management Major, did not receive degree
References
Ronald Walls, 410-***-**** (Manager from 2009-2014) Val Hicks, 302-***-**** (Manager from 2012-present) 2
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